Knowledge Base Manager - I-9 at Equifax Inc. in St. Louis, Missouri

Job Description:

Who is Equifax? 

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement. 

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools. 

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best. 

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with high-reaching market salaries, 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, collaborative work spaces, work from home opportunities, paid time off, and organizational growth potential




• Grow at your own pace through online courses at Learning @ Equifax 

What You’ll Do

• Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added.

• Manage client training content to ensure accuracy and relevance in a Knowledge Base environment.

• Make adjustments to Salesforce rules and logic to optimize search results.




• Coordinate as needed with Operations, Technology, Product Management, Implementation and Training to ensure updated and consistent messaging/content for all internal and external audiences.




• Create and manage users, profiles, roles and permission sets in Salesforce.




• Manage releases by proactively adding and updating knowledge base articles for new features and engaging training to ensure user readiness.




• Review feedback from employees and customers to inform changes in functionality and content and educate customers and employees on effective use of the knowledge base.

Qualifications

• Bachelor’s/ Master’s Degree in English Literature, Communications, Education, Organizational Learning, Technical Writing or a related field.

• You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders and high level clientele.




• You have an eagle-eye ability to detect content mistakes, whether spelling or grammatical, or noticing  that a client’s name is misspelled or a phone number is incorrect.




• You are precise and have an extreme attention to detail.




• You are organized, know how to prioritize and are comfortable managing your own deadlines to get things done in a timely manner.




• You have a desire to learn and grow in Instructional Design, facilitation and are a team player.

Extra Points for any of the Following

• Experience with I-9 or any highly regulated business.




• Technical systems training experience and experience with systems undergoing Agile development and change processes.




• Experience using Workfront for project management.




• 1-2 years of experience in a client facing role whether providing service, training, or technical support.




• Exposure to and experience in Salesforce Knowledge, or other similar knowledgebase systems.

 

Success Attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Review

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Apply Now