Sales Operations Analyst at Ascend Learning, Inc. in Burlington, Massachusetts

Job Description:

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

Healthcare is a segment of Ascend Learning and includes the ATI Nursing Education, MedHub, NHA, BoardVitals, NursingCE, and Kognito brands. These customer centric brands lead the way in innovation and solution creation to improve outcomes and deliver results for administrators, educators, and students in healthcare fields.

Ascend Learning’s Healthcare segment is hiring a Sales Operations Analyst.  In this role, you will assist with CRM management, sales process management, commissions, sales team performance reporting, as well as other ad-hoc projects. This role requires strong analytical capabilities, and the ability to meet time sensitive deadlines. Qualified candidates will be self-starters with an entrepreneurial mindset. This role will be responsible for implementing best practices across the sales organization. By aligning directly alongside all departments involved in the sales cycle, this role will create and leverage effective lines of communication for clearer, solution-driven sales strategies that will drive higher revenue.  This position will work from our Leawood, KS or Burlington, MA office location preferred, remote will also be considered.

Responsibilities:

• Support Ascend’s Healthcare brands with projects including data mining, data analysis, financial modeling, reporting, and developing presentation materials


• Provide operational support, analysis, and reporting to forecast and enable delivery of the annual Ascend Healthcare revenue plan and related metrics


• Administer reporting on the pipeline generation needs and variances for each segment, working with sales leaders to uncover areas of revenue opportunity in our customer and prospect base


• Develop formal reporting packages for sales effectiveness and productivity, conduct metrics reviews with sales leaders


• Implement new business processes the drive efficiency and effectiveness for the sales organization and the various supporting roles involved with sales


• Assist in annual strategic planning initiatives for sales org and support quota and compensation plan development and deployment


• Staying up to date on the latest processes and IT advancements to automate and modernize systems/processes


• Work with internal development team in the creation and accuracy of reporting dashboards.


• Enrich and cleanse CRM Data

Education and Experience:

• Bachelor’s Degree from four-year college or university required


• A minimum of two+ years progressive business experience


• Demonstrated success working with and presenting to leadership


• Healthcare and higher education industries is a bonus


• Prior sales or sales support experience preferred

Skills and Abilities:

• Understanding of sales pipeline management and sales operations goals and best practices


• Familiarity with Salesforce and/or Microsoft Dynamics CRM or a related customer relationship management tool, database maintenance tables and Business Intelligence tools


• Demonstrates outstanding interpersonal skills and is an excellent written and verbal communicator


• Ability to operate in a fast-paced environment and adapt to changing priorities and demands


• Must be comfortable asking questions and challenging the status quo


• Proficiency in Microsoft Office Suite, most importantly Excel and PowerPoint


• Ability to work across time zones


• Travel less than 15%

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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