Customer Support Technician III at iCIMS in Anaheim, California

Job Description:

Recruitology seeks a analytically-minded, problem solving individual who is eager to learn and work directly with Recruitiology’s account management team and indirection with our customers on various sales operations and support task.   This is a demanding role and you will make an immediate impact at an exciting and growing company.  

Key Responsibilities

• Work with the account management team in an operations support role to generate and format reports that identify recruitment sales opportunities.
• Generate reports for the account management team using internal tools such as Sisense/Periscope, internal systems, and then performing the necessary analysis in Excel, Google Sheets or relevant tool.
• Request enhancements that are needed to our report generation platform
• Investigate, troubleshoot, and problem solve issues being reported by the account management team or our direct customers.
• Escalate issues to our technical operations team or engineering team for investigation and resolution.

Desired Skills and Knowledge

• Natural curiosity and ability to learn quickly
• Analytically minded
• Strong problem solver
• Strong communication skills (both verbally and in writing)
• Reliable and dependable
• Ability to be proactive and work independently.
• Comfortable working in a virtual remote setting
• Experience with Excel, including Vlookup and pivot tables
• A Bachelor’s or advanced degree (Analytics, Management Science and Engineering, Economics, Finance, Operations Research) or relevant experience