Manager, StoreOnce Customer Engineering & Escalations at HPE in Colorado Springs, Colorado

Job Description:

Manager, StoreOnce Customer Engineering & Escalations

  

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:

   

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

HPE makes Hybrid IT simple. HPE helps customers to design the right mix of Hybrid IT solutions to serve their unique needs. We bring next generation infrastructure that uses intelligent software to simplify and accelerate the delivery of new apps, services and business insights. Our mission is to empower our customers with new ways to deliver and manage IT on-premises and in the cloud.

Are you looking for a unique, truly innovative role? What if it could be with one of the most impactful IT companies in the world? Then we have the right opportunity—we are looking for a Manager for our worldwide Customer Engineering & Escalations operation for the StoreOnce business. This team provides escalation support for customer issues that ERT/L3 is unable to handle, and also is involved with designing, developing, troubleshooting and debugging StoreOnce software code (fixing defects and developing enhancements). Team will be using a software development lifecycle and working with sustaining release management to coordinate release timeframes.

If you have a track record in and a passion for leading software teams, want to be part of a business that is growing—with great opportunities, and are ready for your next role, then please apply today.

How you’ll make your mark:

• Provides direct and ongoing leadership for a team of individual contributors supporting a worldwide installed base of existing customers through the handling of customer escalations as well as in designing and developing defect fixes, enhancements and updates to existing projects, as well as coordinating projects for systems software, including operating systems, networking, utilities, databases, and Internet-related tools.


• Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.


• Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.


• Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.


• Proactively identifies opportunities for process improvement and cost reductions opportunities.


• Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.

About You:

• First level university degree or equivalent experience required and may have advanced university degree.  5 or more years of related work experience, including 0 -2 years of people management experience.


• Strong leadership skills, including coaching, team-building, and conflict resolution.


• Advanced project management skills including time and risk management, resource prioritization, and project structuring.


• Strong analytical and problem solving skills.


• Ability to manage human capital across geographies to drive workforce development and achieve desired results.


• Strong verbal and written communication skills, including negotiation, presentation, and influence skills.


• Advanced business acumen, technical knowledge, and extensive knowledge in applications and technologies.


• Strong multi-tasking and prioritization skills.


• Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.


• Good understanding of the company's policies and processes.

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What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers. 

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:

Engineering

Job Level:

Manager_1

    

COLORADO ONLY:

We are legally required to provide the following information for candidates seeking to staff this role in Colorado. The Colorado expected salary/wage range for this position is listed immediately below, although we reserve the right to offer above this range for exceptional candidates. Actual offer may vary from this range based upon geographic location, work experience, education, and/or skill level. Bonus, commission, and/or equity may also be offered. Information about employee benefits offered can be found at http:explorebenefits.hpe.com (userid: benefits / password: preview).

Annual Salary: $122,500.00 - $177,500.00

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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