Product Support Specialist - Fusion Entertainment / Marine 12 Volt Audio products at Garmin International in Olathe, Kansas

Job Description:

GPS Manufacturer/Distributor

Are you an audiophile that lives for great sounding high fidelity systems?  Have you installed a custom sound system in every vehicle you’ve ever owned? Do you enjoy using and learning about the latest technology? Are you a natural problem solver and have excellent customer service skills? Does the idea of sharing the latest in marine entertainment technology with customers excite you? If so, Garmin is hiring a full-time Fusion/Marine Product Support Specialist and we’d love to hear from you! 

In this role, you will serve as a Fusion Entertainment product expert and help our customers get back to their passion by solving customer inquiries regarding disruptions in their Fusion products or services, while also using internal tools to identify, escalate and resolve product defects to further enhance the product and user experience.

The schedule for this position is Monday-Friday 8am-5pm.

Other essential functions include:

• Efficiently answer and solve customer technical inquiries regarding Fusion Entertainment product and service disruptions and troubleshoot via telephone, email and chat

• Must display superior customer service and communication skills and always maintain professional interactions with Fusion Entertainment customers and associates

• Ensure customer orders, repairs and exchanges are completed accurately and efficiently

• Proficiently communicate interactions with customer contacts via internal tools

• Identify, diagnose and report product defects utilizing internal tools

• Thoroughly documents work in an organized and timely manner

• Remain current on changes in policies, procedures and product offerings

• Develop and maintain company image and philosophy to the public

• Become an expert in Garmin’s Fusion Entertainment products, features and capabilities.

Additional essential functions for bilingual Product Support Specialist:

• Translate Product Support content to assist customers in their native language


• Become an expert in Garmin products, features and capabilities for all product lines

Qualified candidates for this role will possess a high school diploma or GED and demonstrate excellent verbal, interpersonal, and written communication skills. Other requirements include:

• A minimum of 2 years’ relevant experience.

• Previous experience installing and troubleshooting 12 Volt audio systems is highly desired.

• Previous experience with setting up networks and knowledge of IT systems is desired

• Demonstrated ability to provide expert customer service across all contact channels (e.g. chat, phone, email)

• Personal or professional demonstrated expert technical aptitude, problem solving and troubleshooting ability

• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others

• Demonstrated computer skills and ability to navigate multiple screens

Learn more about careers in Product Support from Team Leader, Bob Zuch View his story here: https://youtu.be/DrGxD_ScfBE

About Garmin:

As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.

Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their well-being and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Garmin’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from well-being initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.

Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.