Operations Specialist I Opportunity Overview
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As a Operations Specialist with Banner Bank you will be working in a specific operations function to provide exceptional customer service and perform function-specific, day-to-day operations tasks. Support branches through review and documentation of multiple critical functions. Provide Bank staff with training and respond to inquiries on complex functions for procedures, applications, and access.
As a Operations Specialist I with Banner Bank you will have the opportunity to:
- Provide support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat.
- Administer function-specific systems and user access for related applications.
- Provide telephone and e-mail support to internal customers.
- Identify opportunities for process improvements and incorporate them with positive results.
- Assist in the annual JHA SilverLake release, providing testing, training documentation, and support.
- Participate in critical, bank wide problem solving projects.
- Comply with policies, procedures, security requirements, and government regulations.
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QUALIFICATIONS
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Education & Certifications
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- H.S. Diploma in required
- Associate's Degree in preferred
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Experience
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- 1 or more years in clerical, bank, and/or client service experience with retail banking or operations exposure required
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Knowledge, Skills and Abilities
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- Possess excellent customer service, analytical, and problem solving skills. Proven organizational skills and attention to detail required.
- Ability to manage multiple projects simultaneously while ensuring critical deadlines are met.
- Possess effective written and verbal communication skills, with the ability to positively influence others.
- Ability to work independently with little direct supervision while effectively managing time and resources.
- Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies.
- Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.
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Travel
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Compensation & Benefits
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- Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection
- Paid vacation time, sick time and 10 company paid holidays
- 401k (with up to 4% match)
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About Banner Bank
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More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our focus on offering outstanding value is why Money Magazine named Banner the Best Bank in the Pacific Region of the U.S. in 2019. Moreover, our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past four years.
With more than $12 billion in assets and over 200 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
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NOTICE TO RECRUITMENT AGENCIES:
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Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
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