United States, Madison Heights, MI, Adhesive Technologies
TCS Manager - Thermal & Electronic Applications
HENKEL IS FOR THOSE WHO STEP UP. DO YOU? At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
YOUR ROLE
Both manager/leader and independent contributor
Success in product recommendations, new product demonstrations, and troubleshooting for SBU customers
Value added technical visits (meetings, audits, demonstrations, troubleshooting, etc.) at customers with appropriate next steps, action items and documentation
High level support for Key Accounts at critical regional customers and at regional sites for global key accounts
Works with application equipment and technology development to provide innovative solutions to enhance customer adhesive related processes
Manages laboratory workflow (including prioritization and reporting) to meet customer, internal and market needs and expectations
Responsible for success of technical training of Henkel team members (Sales, TCS, Marketing, etc.) including development of new/modified training
Responsible for customer technical training via appropriate formats: academies, Webinars, at customer site, at Henkel facilities, white papers, etc.
Drives success of both Global SBU and Regional SBU projects
Drives regional SBU direction with regional Sales, Marketing, PD, Product Management leads
Supports global SBU direction and strategy with global leads in TCS and other areas, and drives SBU strategy in specific segments/markets/technologies
Evaluates KPI results and drives innovation and continuous improvement via data driven decisions and actions resulting from KPI metrics
Facilitates expertise and personal skill development of direct reports through internal and external trainings, project opportunities, mentoring/coaching and any other relevant approaches
Supports as appropriate Henkel activities in other areas including marketing, internal and external communications, sustainability, etc.
Complies with all Henkel and regulatory requirements for safety, legal and environmental areas
YOUR SKILLS
Bachelors Degree required plus 5 to 10 years of experience.
Product, applications, customer knowledge to deliver/quantify value and run demos
Expert Analytical, mechanical, organizational, troubleshooting, and problem solving skills
Expert Selling/Negotiation and Business/Industry Acumen skills
Expert Relationship Building and Teamwork skills
Expert Leverages Digital Tools
Expert Motivated, Takes Initiative, Willing to Change, High Learning Agility
Expert Creative, Adaptable, Deals with Ambiguity, Drives Change & Innovation
Expert Oral/written communication (English and/or local languages)
Expert Coaching and Development
Strong Leadership & Strategy
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.
All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.
JOB ID: 21017237
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067