Table Games Supervisor- Full Time at Caesars Entertainment in Maricopa, Arizona

Job Description:

JOBSUMMARY:

Dealer: Create an entertainment environment for allguests. Provide courteous, friendly and prompt service in dealing table games.

Supervisor: Supervises for the operations of table gameson an assigned shift, placing special emphasis on guest service, security ofHorseshoe Casino & Hotel's assets and positive employee motivation andcoaching.

GENERALREQUIREMENTS:

• Highschool diploma preferred.
  
  
• Atleast six (6) months dealing experience is required and/or successfulcompletion of dealer school or program at an accredited institution.
  
  
• Mustpossess strong money handling and documentation skills.
  
  
• Musthave knowledge of casino rules, procedures, and regulations pertaining to theTable games.
  
  
• Mustbe able to get along with co-workers and work as a team across departments andlevels of management.
  
  
• Mustbe able to read, write, speak and understand English.

  ESSENTIALJOB FUNCTIONS:

  
  
  
  

• Responsible for the operations of table games on an assigned shift.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are filled at all times.
• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games.
• Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary.
• Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.

• Upbeat personality for all interactions with guests and fellow employees.
• Proactive in anticipating customer needs.
• Dealers must be motivated in familiarizing themselves with all guests' names and personal facts.
• Must posses money, handling skill in providing chips for guests.
• Knowledge of card games.
• Basic knowledge of other games and services offered at property.
• Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
• Routinely strives to build and achieve customer satisfaction.
• Exercises appropriate discretion in identifying communications of special promotions to customers.
• Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
• Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same.
• Adheres to regulatory, departmental, and company policies.

DEMANDSNECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL& MENTAL:

• Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.
• Responds to visual and aural cues.
• Must be able to acknowledge, greet, and converse in English with customers.
• Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine and fax machine.
• Must be able to lift, pull, push or carry up to 40 pounds.
• Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.

WORK ENVIRONMENT:

• Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.
• When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

CAESARSRESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DECSRIPTION WHENEVER NECESSARY.

Qualifications:

JOBSUMMARY:

Dealer: Create an entertainment environment for allguests. Provide courteous, friendly and prompt service in dealing table games.

Supervisor: Supervises for the operations of table gameson an assigned shift, placing special emphasis on guest service, security ofHorseshoe Casino & Hotel's assets and positive employee motivation andcoaching.

GENERALREQUIREMENTS:

• Highschool diploma preferred.
  
  
• Atleast six (6) months dealing experience is required and/or successfulcompletion of dealer school or program at an accredited institution.
  
  
• Mustpossess strong money handling and documentation skills.
  
  
• Musthave knowledge of casino rules, procedures, and regulations pertaining to theTable games.
  
  
• Mustbe able to get along with co-workers and work as a team across departments andlevels of management.
  
  
• Mustbe able to read, write, speak and understand English.

  ESSENTIALJOB FUNCTIONS:

  
  
  
  

• Responsible for the operations of table games on an assigned shift.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are filled at all times.
• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games.
• Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary.
• Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.

• Upbeat personality for all interactions with guests and fellow employees.
• Proactive in anticipating customer needs.
• Dealers must be motivated in familiarizing themselves with all guests' names and personal facts.
• Must posses money, handling skill in providing chips for guests.
• Knowledge of card games.
• Basic knowledge of other games and services offered at property.
• Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
• Routinely strives to build and achieve customer satisfaction.
• Exercises appropriate discretion in identifying communications of special promotions to customers.
• Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
• Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same.
• Adheres to regulatory, departmental, and company policies.

DEMANDSNECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL& MENTAL:

• Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.
• Responds to visual and aural cues.
• Must be able to acknowledge, greet, and converse in English with customers.
• Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine and fax machine.
• Must be able to lift, pull, push or carry up to 40 pounds.
• Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.

WORK ENVIRONMENT:

• Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.
• When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

CAESARSRESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DECSRIPTION WHENEVER NECESSARY.

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

The Games Supervisor in Table Games supervises the assigned table games staff and ensures a smooth operation, ensures established policies and procedures are followed by the Games Department personnel.