Surveillance Lead Officer at Gila River Gaming Enterprises, Inc. in Chandler, Arizona

Job Description:

Pay Range:  $17.00 - $24.20 per hour

This position has the duties and responsibilities of the shift supervisor during the respective shift as assigned by the supervisor and in the absence of the shift supervisor is responsible to coordinate, supervise and perform gaming floor performance auditing, investigations, evaluative and administrative duties to monitor the shift operation that contributes to satisfactory motivation and morale of assigned  employees, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.


• Acts as supervisor and implements and coordinates daily surveillance shift operation including development and execution of daily and weekly work and break schedules, assigning surveillance personnel to specific tasks to provide adequate surveillance coverage and ensuring safety and surveillance of all physical areas within the gaming facility, hotel facility, off site controlled areas, parking areas, common grounds, employees, vendor representatives, non-gaming persons and guests.


• Ensures all system cameras inside and outside of the casino are in physical working order.


• Properly documents all surveillance and security incidents that occur within the casino on a timely basis and submits to the Director.   


• Performs other specials projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent required.


• Prior surveillance experience required, preferably within a casino/gaming environment.


• Supervisory experience preferred.


• Ability to establish and maintain effective working relationships.


• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.


• Must pass a full background check to be certified/licensed prior to employment.


• Must be able to work in a smoking environment.


• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 


• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.


• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.


• Strong interpersonal and communication skills, both written and oral. 


• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Hiring Preference: Given in this order; first, to a qualified Gila River Indian Community Member; other Native Americans; spouse or adult child of a Gila River Member; other qualified candidate.

Security & Surveillance