Call Center - $1500 BONUS - Part-Time - Office/Remote
Job Locations
US-NJ-Oak Ridge
Job ID
2021-2812
Address
250 Oak Ridge Rd.
Category
Retail NB
City
Oak Ridge
Zip Code
07438
State
NJ
Duties
Training will be onsite in Oak Ridge, NJ. After training, you will have the opportunity to work remotely and at the office.
Earn $1500.00 in bonuses working in our Call Center.
Here's how:
After the successful completion of 30 days of employment you will receive a $500.00 bonus
After the successful completion of 90 days of employment you will receive an additional $500.00 bonus
After the successful completion of 12 months of employment you will receive an additional $500.00 bonus
As the Call Center, Customer Service/Financial Service associate at Lakeland Bank you will be responsible for handling a variety ofcustomer calls in a prompt and courteous manner. The Call Center associate will resolve various inquiries and problems regarding our customers account information and transactions. You will complete and maintain related reports, records, and files. The Call Center associates have goals and will cross sells our services andproducts to help our clients meet their financial needs. The Call Center associate will support all functions within the Call Center.
Key Responsibilities:
Handle a high volume of customer calls in a professional manner with an enthusiastic and positive attitude
Effectively and efficiently come to Resolve all customer problem and/or inquiry in a friendly, prompt andefficient manner
Understand related deposit functions, i.e., input to and Effectively utilize the banks computer system to extract information and research account problems/concerns etc.
Confidently shareproduct knowledge of Lakeland's lending functions; personal loans, auto loans, home equity lines, first mortgages, etc., non-traditional banking products and services and applicable disclosure statements
Perform outbound calls to customers to schedule appointments with business prospects on behalf of branch managers and and others business partners through the bank
Other projects and duties as assigned
Requirements
6 months of related experience; retail, customer service and/or salesExceptional customer service skills
Ability to cross-sell bank's products and services with confidence; make referrals to internal business partners.
Excellent verbal and written communication skills, the ability to engageprofessionally over the phone and via email.
Ability to interact with diverse customers, both external and internal customers
ProficientPC skills and a working knowledge of Microsoft Office Suite, including Outlook, Word and excel
Ability to work in a fast paced environment while maintaining a positive, professional demeanor at all times
Reliable and dependable with work schedule and attendance
Ability to work as a productive team member. Self motivated
Ability to learn and perform in an ever changing environment.Ability toaccept productive feedback from managers.
Eligible to register with NMLS (Nationwide Mortgage Licensing System & Registry)
Employment Eligibility
All Lakeland Bank employees must be bondable. FBI background checks are required to confirm eligibility for bonding. Note: A guilty plea or criminal conviction will not necessarily preclude employment at Lakeland Bank.
Lakeland Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law