Manager Communications in Arvada, CO at Global Medical Response in Arvada, Colorado

Job Description:

More Information about this Job

We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers first and foremost and we will be there when you need us.

Job Summary:

Areas of responsibility include Denver/Arvada, Colorado Springs and Pueblo Communication Centers.

Provides day-to-day supervision of Communication Shift Leads and Communication Specialists in the coordination of emergency and non-emergency requests for patient transports via ground ambulance.

What we can offer you:

Flexible schedule - day and night shifts (10-12 hours)

Tuition Reimbursement

401(k) with Company match

Employee Discount Programs

Health, Dental, Vision, Life and Disability Insurance available for full-time employees

Essential Functions/Duties:

Responsible for hiring, training and managing Communication Specialists.

Represent company and the Communications Center at customer meetings and participate as requested on customer committees.

Embrace company and customer management philosophies and represent the company and it's customers accordingly.

Implement and manage quality assurance programs.

Evaluate new communications products and software programs to keep Communications Center on the cutting edge of technology.

Review and update policies and procedures for Communications Center on an on-going basis.

Ability to operate radio equipment, multi-line telephones, recording equipment and computers equipped with Computer Aided Dispatch (CAD) software.

Perform related administrative work as assigned including scheduling, review of timecards, ordering of supplies, audiotape review and other such tasks.

Supervisory Responsibilities:

Oversee coordination of emergency and non-emergency requests for patient referral and transport via ground ambulance.

Oversee coordination of incoming requests, determining priority and preferred transport vehicle in accordance with established policies and procedures.

Oversee transfer of business or routine calls to appropriate individual or division.

Oversee the tracking, monitoring, location and status of ground crew through Computer Aided Dispatch (CAD) or an established manual method.

Maintain a high degree of familiarity with customer service area resources and geography.

Maintain a high degree of familiarity with all established company and customer policies and procedures as they apply to coordination of patient referral and transport.

Manage the CQI process and develop performance reports for each CS. Demonstrate a thorough understanding that our only product is excellent customer service.

Qualifications:

Three (3) years management experience preferred

Proven success in a similar management environment

Familiarity of emergency medical services, health care systems and common medical terminology

Strong familiarity with geography

Demonstrated experience in a communications environment

EMT-B or equivalent and/or medical terminology experience preferred

Education/Skills:

AA degree or equivalent knowledge and experience preferred.

Must be enthusiastic and forward thinking about the possibilities and potential for the Communications Center.

Must deal courteously and professionally with customers, co-workers, management the general public. Customers include anyone and everyone seeking to use the services of company or its Communication Center.

In every situation, provide the highest quality service you are capable of to anyone who calls and seeks your assistance.

Ability to professionally and courteously "control the call" in difficult interactions and effectively direct the flow of conversation.

Recognize the importance of listening carefully, repeating key information and accurately recording all interactions of every call.

Ability to communicate clearly both verbally and in writing.

Ability to think clearly, remain calm and act quickly with sound judgement in emergent or stressful situations.

Ability to perform multiple related tasks simultaneously and effectively.

Excellent proven verbal and written communication skills.

Excellent decision making and problem solving skills.

Excellent proven public relations, interpersonal and customer service skills.

Working Conditions and Mental/Physical Requirements:

Constant exposure to routine office noises, such as office machines, conversations, foot traffic and moderate electrical or mechanical hazards.

Physical:

Activities requiring moderate amount of sitting, standing, walking, speaking and listening.

Frequent hands to key ability to input data and information.

Close and distance visual capabilities.

Mental:

Anticipates and strives to understand the unique needs of each employee, patient and/or customer

Tailors each interaction to the specific needs of the person and/or situation.

Communication:

Demonstrates consistent, clear and courteous communication.

Is receptive, responsive and realistic.

Among teammates is supportive, open and vulnerable.

Provides timely, constructive feedback that contributes to others development.

Must demonstrate a commitment to help others succeed.

Accountability:

Takes responsibility for individual and team actions, decisions and results.

Measures progress against agreed upon plans and stated goals.

Dedicated to team success.

Dependable and delivers on established timelines.

Thinks broadly when seeking new ways to improve performance, processes and services.

Seeks out and utilizes best practices.

Incorporates Lean Learning principles into daily operations when possible.

REPORTING RELATIONSHIPS
Reports to: Director of Communications
Interrelationships: Communication Center Staff; Other Office/Field Employees
If your passion is flying and you have the skills to deliver patient care in missions where every second counts, apply today!

#EMSJOBS_SO

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

More Information about this Job

The Company offers benefit eligible employees medical, dental and vision coverage as well as Paid Time Off, disability plans, paid holidays and a 401(k) retirement plan.

Salary: $67,847 - $72,935