Assistant Program Manager, Consumer Drug Takeback at Inmar in Winston Salem, North Carolina

Job Description:

The Assistant Program Manager will work with the team under the supervision of the Manager, Consumer Drug Take-Back Solutions. Under this supervision, the employee will serve in the following capacity:

This position can be located in Winston Salem, NC or remote but must be willing to travel.

• Serve as main point of contact for operational execution behind the scenes for all CDTB functions including the National CDTB operations.


• Responsible for monitoring separate email inboxes which are direct links from customers for the CDTB program to Inmar.


• Assist with the National CDTB functions – organize shipments kiosks and liners, create shipping documents for kiosks and order mail-back envelope kits from vendor and organize fulfillment.


• Work with Program Managers and with sales teams to ensure that proper billing is happening for all the National CDTB accounts.


• Manage one-off projects which drive revenue but aren’t large enough for Program Manager responsibilities.


• Provide the required reporting for all CDTB executive level reports.


• Handle destruction facility reporting and triage questions.


• Triage client phone calls and emails


• Work with billing department to ensure all weekly and monthly ledgers are correct.


• Ensure all new clients are input in SalesForce and email RXRS to submit to CAPEX.


• Assist Program managers with roll out functions.


• Attend National Program meetings to assist in the development of the jurisdictional programs.


• Create SOP’s as new programs rollout and/or current programs expand.


• Assist Program Managers with Oracle billing when applicable.


• Ensure all Form 41 requests are completed.


• Work consistently with Senior Level clientele employees to ensure program is running successfully as well as working through issues.


• Responsible for compliant and swift execution of the east coast National CDTB programs in conjunction with Program Managers


• Assist with the planning, organizing and execution of drug take back events as required by legislation and Inmar’s plan.

As the National Consumer Drug Takeback program continues to evolve and grow, he/she will act as the first point of contact with the new customer – whether that is a retail partner or a manufacturer partner.  He/she will engage the client on a regular basis to make sure that they are satisfied with our level of service.  He/she will problem solve and then disseminate information appropriately should an issue arise and work to see that issue through to a resolution. 

He/she should feel very comfortable with public speaking, talking to smaller and larger groups both in person and over the phone/internet, and will be willing to travel to meet with clients for certain events.  He/she will be someone that is trustworthy and can be counted on to work on tight deadlines and at a fast pace. 

Primary Accountabilities:

Operational Management (50%)

• Plan and execute solution/service programs to meet client objectives


• Assist operational teams with management of the program.  Be available to take on small projects which in turn contribute to the overall goal of the program.


• Work closely with clients to assist with their overall needs of the program.


• Provide ongoing support and superior service to both clients & internal teams

Strategic (20%)

• Understand each client’s goals, challenges, marketing objectives & strategies

Influence (30%)

• Establish and develop trusted relationships with assigned clients


• Work in seamless coordination with other internal teams as it relates to the overall client experience of our clients.

Required Qualification:

• Bachelor’s Degree in Business or related field


• Project management and event planning experience


• 2-4 Years of related work experience (specific industry knowledge a plus)


• Proficient with G-Suite


• Proficient with Microsoft Office Suite


• Beginner with Salesforce.com


• Competent with JIRA

Individual Competencies:

• 
  Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.


• 
  Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.


• 
  Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitudes.


• 
  Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.


• 
  Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.


• 
  Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.


• 
  Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.


• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.


• Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.


• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.


• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.


• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.


• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.


• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.