Housing and Residence Life Reservationist at University of Oklahoma in Norman, Oklahoma

Job Description:

The Housing and Residence Life Reservationist will foster exceptional customer interactions through direct and indirect contact with residents and university community members. To ensure cohesiveness of the total Residence Life experience, the Housing and Residence Life Receptionist will work collaboratively with Centralized Scheduling, Housing & Residence Life, Marketing, OU Food Services, Property Management, Housing Operations, Residents, and University Community members to reserve, plan, and coordinate setup for events that take place within Housing spaces.  These spaces include conference rooms, storm shelters, Walker/Adams mall, Cate Rock Garden, Blackbox Theater, Cross Lounges, Cross theater/performance venue, and Davenports.  This position will ensure that all community spaces within Housing and Residence Life are properly reserved, booked and procedures for using these spaces are followed.

Duties:

1. Meeting with clients to coordinate events by reserving rooms, placing catering orders, and AV orders. Ensure the reserved space is set up according to the client's specifications. Includes customer service, coordinating event details, and interpreting and following policies.


2. Prepare standardized reports on a regular basis. Deal efficiently and politely with all telephone, email, internet, and in-person inquiries.


3. Ensure all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly into the system(EMS).


4. Liaise with all departments and customers to ensure the best service is provided.


5. Have an in-depth knowledge and understanding of available spaces, equipment, and food & beverage menus to ensure you are able to respond to customer inquiries

Required Education: GED/High School Grad or equivalent combination of education/job related experience, and

• 12-24 months reservationist or similar administrative experience

Skills:

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  Ability to speak, read, and write clear concise English
  
  


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  Basic Math Skills
  
  


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  Ability to accurately read and understand written materials and instructions
  
  


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  Basic computer skills
  
  


• 
  Proficient in Microsoft Office
  
  


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  Detail-oriented for accuracy of data and information
  
  


• 
  Highly organized and able to handle multiple projects and deadlines
  
  


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  Able to communicate well and build report quickly with students, faculty, and staff
  
  


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  Able to produce reports and complete work within desired deadlines
  
  


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  Strong initiative to solve problems
  
  


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  Able to work well with interdepartmental teams and initiatives 
  
  


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  General office skills such as multi-line phone, copying, filing, faxing, and mail
  
  


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  Able to become skilled in the use of event management software
  
  


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  Customer service
  
  

Certifications:

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  None
  
  

Advertised Physical Requirements:

• Must be able to engage in repetitive motions, communicate, and see including color, depth perception and clarity. While performing the duties of this job, the employee is regularly required to stand, sit, hear, and use hands and fingers to operate a computer and telephone keyboard.


• Specific vision abilities required by this job include close vision requirements due to computer work.


• Light to moderate lifting is required for assistance with room setups


• Ability to travel between locations to verify equipment and room setups


• Frequent exposure to pressure caused by deadlines and busy periods


• Requires frequent contact with other departments and university officials

Department Preferences:

• EMS scheduling software experience


• Bachelor's Degree 

Supervision: 

• None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing