Online Community & Events Manager at Liveops Agent Services, LLC in Scottsdale, Arizona

Job Description:

Liveop's community of independent call center agents are the center of our business.  We're on a mission to connect great customer service talent with our robust client list via an unmatched agent experience.  The Online Community & Events Manager will be integral in driving this mission forward by maximizing agent satisfaction via compassion, empathy and innovation.

The Purpose of Your Role

Maximizing agent satisfaction is a key element of success in this role. Multiple moving parts require great attention to detail, multi-tasking, and an overarching level of compassion and empathy.

The Qualifications We’re Looking For

• 2+ years prior Experience in Roles involving, but not limited to, Customer Service, Sales, Employee Coaching and Mentoring, Online Community Management, Event Management, etc.


• BA or BS degree required; psychology, sociology, communications, or journalism preferred 


• Persuasive and charismatic presentation skills 


• Ability to develop unique and impactful communication strategies 


• Ability to understand complex systems 


• Ability to work closely with and service multiple internal groups 


• Ability to think beyond pre-determined options to develop new solutions 


• Proficient in Excel, Power Point, and Zoom and at least one online community platform is required


• Able to successfully manage multiple, simultaneous projects 


• A genuine desire to help others and enhance the agent experience 

The Competencies You Bring

Individual Impact and Influence, Dealing with Ambiguity, Interpersonal Understanding, Organizational Awareness, Planning & Organizing, Problem Solving & Strategic Thinking

The Value You Deliver

• Act as the company expert of our online community platform by learning comprehensive features and facilitating the relationship with our software vendor


• Communicate regularly with agents via written word and video messaging 


• Develop and execute new agent recognition strategies 


• Conceptualize and implement special programs that will boost agent recognition and sense of belonging


• Monitor the online agent community to identify trends and drive desired behaviors


• Assist in the planning and execution of our multiple live and virtual event programs 


• Manage agent swag inventory and distribution

 

About Liveops:

 

Liveops is a virtual call center offering an on-demand skilled workforce of onshore virtual agents for all customer service and sales needs.

 

With more than 20 years of experience offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunity. Our virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

 

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

 

Eligibility Requirements

 

Eligible States for Employment; Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Wisconsin

 

Legal authorization is required to work in the U.S. is required.  We will not sponsor individuals for employment visas now or in the future. 

 

 

 

                                                                   Equal Opportunity Employer

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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