We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!
A Data Advisor (ADA) is part of a small team of DA's that support Alliance clients as the D&B data SME and act as the Data Advisory Services (DAS) front door to direct sales providing intake support to their transactional data requests and IQ support inquiries.
RESPONSIBILITIES:
Support a portfolio of alliance clients as the SME on D&B data ensuring the enablement, consumption and value realization of D&B data for third party alliance clients working closely with their sales team to propose creative solutions to support client needs. Deliver a positive client experience by partnering with internal Sales, Data Advisory teams and Global Content organizations to drive client value, utilization, and retention of Alliances.
Drive D&B IQ value enablement for alliance clients running alliance client files through the D&B IQ tool and providing D&B IQ report walkthroughs and overviews to alliance sales or directly to alliance clients as needed.
Assist in the DAS ad-hoc consulting request process by responding to sales created SFDC Cases and contacting sales to better understand the nature of the request and customer need. If the request is very transactional, could be resolved within 2 hours and requires minimum support the ADA can resolve the request and mark it as completed. If it requires more than transactional support the ADA will assist in routing the request to the appropriate Data Advisor, Data Strategy Consultant or Principal Consultant.
Learn and follow the DAS Consultative Engagement Process (CEP) or similar to provide quality and consistency in approach to client engagements. Interpret and translate results into confident, insightful actionable recommendations that that meet client business objectives and strategies.
Respond to D&B IQ support requests from direct sales made via a ticket request process. Understand the sales person's issue. If it can be resolved by providing additional education or insight the ADA can resolve else, they will route the request as appropriate to the D&B IQ reporting team.
REQUIREMENTS:
The purpose of the DAS team is to retain and grow the most valuable relationships in business by uncovering truth and meaning in data. An Associate Data Advisor is expected to be passionate about the data and our client's success. An Associate Data Advisor should strongly reflect our company objectives to honor the client, steward our data, protect and grow the franchise, develop new insights and develop our people. These objectives drive everything we do...from how we engage with our clients to how we energize and support one another.
Combined work experience of 5+ years in selling, designing, and/or delivering successful consulting engagements. Familiarity using D&B products or related/competitive solutions is a plus.
Self-starter with excellent oral and written communication skills. Ability to effectively support clients with projects to ensure fulfillment of contract deliverables. Ability to collaborate with key client stakeholders and partners to understand business drivers and create and present outputs that provide compelling/comprehensive data insights specific to D&B capabilities or solutions.
Comprehensive analytical aptitude with demonstrated capabilities in data management, data hygiene/matching , data stewardship including understanding data mapping/ workflow documentation. Experience with analyzing or working with commercial data a plus.
5+ years experience within commercial industries (technology, banking, retail, communications, etc.) and business disciplines (sales, marketing, finance, supply chain, compliance, etc.)
Proficiency in Microsoft Office Suite is required. Hands-on experience with data management tools, techniques and technologies required. Proficiency in desktop analysis applications (SAS, MS Access, Excel, etc.) is preferred.
Bachelor's degree is required. Concentrations in Computer Sciences, Analytics or Finance is a plus. PMP or similar training/certification is a plus.
Expected travel
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here and its supplement here.
View the pay transparency policy here .
We are committed to Equal Employment Opportunity and providing reasonable accommodations to qualified candidates and employees. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to acquisitiont@dnb.com . Determination on requests for reasonable accommodation are made on a case-by-case basis.