InstaMed - Help Desk Administrator at JPMorgan Chase Bank, N.A. in Newport Beach, California

Job Description:

InstaMed, a J.P. Morgan company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.

Essential Functions:

• Provide phone support (Mostly technical, but also some operational) for our primary end users, this includes on site as well as remote employees
• Provide administrative services including managing the Help Desk Ticket system and projects/tasks in given system and creating various documentation.
• Communicating via the ticket system, emails, phones, and meetings; to assist users and relay project statuses.
• Remote support can and does including fielding calls on some weekend days & holidays while not onsite.

Qualifications

• Good Customer Service skills - Applicant with be working between users, management, IT personnel, and external service providers (vendors, ISP's, and the like).
• Must be organized and reliable - Applicant will assist keeping trouble tickets, projects, and documentation moving.
• Must be proficient in standard office software including Microsoft Office and Office 365.
• IT specific skills (Desktop repair, server maintenance, enterprise systems management, Virtualization, Active Directory, etc) preferred.
• Install, support and administer all Office Laptops (Dell).
• Provide remote support for customer infrastructure including the following:
  
  
  • Desktops - Windows 10 and some macs
  • Servers - Windows 2016
  
  
• Active Directory/GPO
  
  
  • Being able to create and troubleshoot basic user authentication and replication issues
  
  
• Mainstream desktop applications
• Basic network connectivity and Internet (DNS, DHCP)
• WiFi Troubleshooting
• Microsoft Hyper V - create/build/modify VMs
• Backup management (Barracuda)
• Cloud Services (O365, Azure)

Qualifications:

• Required: Minimum of 2 years of experience with:
  
  
  • 
    
    • 
      
      • MS Windows (Windows 10 clustering)
      • Server virtualization - Hyper-V (preferred) or VMWare
      • Office 365 and Okta
      • Active Directory and preferred PowerShell scripting
      
      
    
    
  
  
• Strong project management requirements gathering and analytical skills.
• Strong communication, critical thinking and problem-solving skills.
• Experience with windows patching.
• Education: Bachelor's degree in Computer Science or equivalent IT related certifications.
• Ability to act discretely with confidential information

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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