Implementation Specialist at Carroll Acquisition Company, LLC in Lenexa, Kansas

Job Description:

Implementation Specialist

Hospitality Management Systems (HMS) - Lenexa, KS

This position works out of the HMS office with extensive travel to client locations.

Are you tired of the grueling hours of the restaurant industry? Are you looking to make a career change within the hospitality industry and  looking to join the field of technology? Hospitality Management Systems is looking for driven, self-motivated individuals that take pride in customer satisfaction to install and support Point-Of-Sale systems.

We have a large customer base that is comprised of restaurants, bars, nightclubs, cafés and hotels across the Midwest. 
The Implementation Specialist is responsible for planning, installing, software training, and support services for new and existing clients. You will work in conjunction with the client’s teams to configure and install POS hardware and software.

The Implementation Specialist has direct responsibility for researching and facilitating resolution of all implementation issues at the client site. Responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to customer requests for support, isolates problem, and/or determines customer’s needs and implements solution on a timely basis.

What else you'll be doing:

• System implementation and training.


• Pre-implementation project management, planning, scheduling and client
  preparation.


• On-site implementation of live system, and train staff to comfortable level by
  conclusion of visit.


• Develop post-implementation plan, obtain necessary client sign-offs and
  thoroughly document all implementation/training details.


• Respond to client service requests in a timely manner and resolve issues to client
  satisfaction.


• Recommend and perform upgrades on systems to ensure longevity.


• Diagnose and resolve hardware, software, and user error problems, both on the
  phone and on site as required.


• “Own the call”, actively participate in problem resolution from beginning to end,
  even after escalation.


• Follow up with customers to ensure issue has been resolved.


• Participate in the after-hours ‘On Call’ rotation.

What we need from you:

• High school graduate. College preferred.


• Management experience in the restaurant industry or experience in an IT related technical role.


• Valid Driver's License.


• Able to travel extensively up to 75% of the time, including some travel out of state via air. 


• Able to use company vehicle or own vehicle (with mileage reimbursement).


• Self starter.


• Excellent customer interaction skills.


• Strong technical aptitude.

HMS specializes in point of sale systems and solutions for the hospitality and retail industries. We bring together seasoned professionals from the hospitality and retail industries, as well as the management information field to deliver system solutions to our clients. Our experience sets our company and our associates apart. We have close working relationships with the industry’s leading software and hardware suppliers. The result is a premier point of sale system (POS) and back-office system uniquely designed to meet our customers' needs. 

North American Bancard Holdings, LLC (NAB) and its subsidiaries are committed to making it as easy as possible for you to grow your business through innovations in credit card processing, ecommerce, mobile payments, back-end business solutions, and more. Our vision is a new paradigm of commerce that simplifies the modern business model — driving smarter operations, enhancing security, and fostering effortless personal interaction between merchants and their customers. Throughout our growth, we've stayed agile in order to stay at the forefront of the ever-changing payments landscape. While we are large enough to offer customized solutions to enterprise-level clients we're still nimble enough to take an award-winning, hands-on approach to personal service you just won't find anyplace else.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

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