Senior Associate – Order Settlement at O & M Halyard, Inc. in Alpharetta, Georgia

Job Description:

At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution. 

Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.  

Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:

• Medical, dental, and vision insurance, available on first working day


• 401(k), eligibility after 30 days of employment


• Employee stock purchase plan


• Tuition reimbursement


• Development opportunities to grow your career with a global company

Summary

The Sr. Order Settlement Associate will maximize AR working capital opportunities by providing customer service regarding B2B collection issues, process and review account adjustments, resolve client discrepancies and short payments. Key customers for this position are our Healthcare customers, Sales Administration, Customer Service (including OS&D), Accounts Receivable, Pricing, Master Data, Accounting, EDI Services, Transportation, Carriers and Mills/Plants. These customers expect the prompt and accurate management of all order settlement processes in order to achieve desired results. The incumbent plays a key role in gathering, interpreting and coordination of information for the customers served.

Core Responsibilities

• Contact customers for collection of delinquent invoices and invalid deductions to ensure the maximum turnover of receivables and to achieve Halyard Health’s AR performance target metrics




• Review and analyze customer’s open receivables to ensure compliance with credit limits and terms of payment




• Analyze customer issues (e.g., invoice deductions, late payments, incomplete electronic data) to identify trends/root causes and/or make recommendations to resolve exceptions




• Influence external customers to take desired actions by using techniques appropriate to the situation




• Responsible for management of a full customer portfolio including collections and dispute resolution activities




• Research and resolve order settlement disconnects, past due invoices, deductions, on account cash, etc, to ensure working capital objectives are met




• Build and maintain loyal relationships with all customers served.




• Monitor customer account activity so that negative trends in order settlement performance are recognized and addressed with customer and business management




• Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements




• Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers




• Report to the CFS Team leader whenever corporate financial policies or instructions are not being followed, or appear inappropriate, inadequate, or out of date




• Communicate fully with superiors, subordinates, and others who have a need to know. Communicate in a way that is timely, yet prompt; complete, yet concise; candid, yet accurate; clear, yet responsive




• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both individual and team contributions to achieve desired business results




• Demonstrate of ownership and ability to multi-task in order to balance responsibilities with assigned projects

Qualifying Experience

• High School Diploma or GED required




• 3-5 years High Volume B2B Collections experience




• Bachelor's degree preferred, but not required for consideration




• Knowledge of Billing and Collections procedures




• Accounts Receivable knowledge/experience a plus




• Strong attention to detail, goal oriented




• Experience with SAP a plus




• MS Office Products (Word and Excel)




• Commitment to excellent customer service




• Excellent written, verbal and analytical skills

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.