The Home Health Aide Supervisor/Case Coordinator supervises HHAs delivering service to clients in the home care setting and to coordinate all related administrative responsibilities.
Responsibilities
Assigns HHAs to deliver requested service to VNS clients
Ensures the delivery of high quality service by supervising activities of assigned HHA staff
Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements
Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner
Encourages and develops on-going communication with HHA staff, field supervision nurses, VNS Home Care staff and clients by identifying and resolving issues which affect service delivery in a customer service manner
Evaluates the administrative performance of HHAs
Responsible for maintaining or growing caseload depending on resource availability
Development and implementation of procedures as necessary to maximize operational efficiency and effectiveness
Contributes to team effort by accomplishing work results as needed.
Qualifications
Education: High School Diploma or equivalency required. Bachelor's degree preferred.
Experience: Two (2) years related work experience, which must include:
Customer Service, Organizational/administrative skills and