Graduate Medical Assistant-Primary Care (Memorial) at Houston Methodist in Houston, Texas

Job Description:

JOB SUMMARY
At Houston Methodist, under the direction of a Sr. Medical Assistant, the Graduate Medical Assistant position's primary responsibility is to assist in the delivery of health care and patient care management for the physician practice. This position will include actively participating and supporting primary clinical teams. The Graduate Medical Assistant position will work with and receive supervision from the physicians, nurse practitioners, physician assistants, and RN's. This position is responsible for assigned non-nursing functions. The Graduate Medical Assistant position practices Patient and Family Centered Care in concert with Houston Methodist values of Integrity, Compassion, Accountability, Respect and Excellence.

Requirements:

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

1. Provides follow-up contact with patient, as appropriate, to ensure compliance with recommendations-medications, lab/x-ray, specialist visits, PCP visits, dieticians, CDE, etc. After visit, reviews summary with patients, when appropriate; develops a workflow to ensure smooth transition of care for patients. (EF)


2. Collaborate with the patients, physicians and other care team members assessing the patients' progress toward individual health care goals. (EF)


3. Seeks guidance from interprofessional health care team, when needed, and applies feedback to improve patient outcomes. Follows channels of communication for effective problem solving. (EF)

SERVICE -30%

1. Prepares patients for examination and treatment by escorting them from the waiting area to the exam room. (EF)


2. Provides care to patients assigned within department, defined limits. Practices in a manner that is congruent with cultural diversity and inclusion principles. Anticipate the needs of the specific patient population. (EF)


3. Obtains and documents vital signs, chief complaints, medication reviews, medical and social history. (EF)


4. Educates patients about self-management tasks they can undertake to gain greater control of their health status. (EF)


5. Applies expected behaviors and actions which contributes to department score for patient satisfaction. (EF)

QUALITY/SAFETY --25%

1. Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation. (EF)


2. Assist with care coordination with hospital, ER, consulting physicians and/or community resources, when appropriate, to including handling of triage patient calls. (EF)


3. Prepare, clean and maintain exam and treatment rooms. Assists with maintaining, cleaning, and stocking of equipment and supplies as established in assigned department. (EF)

FINANCE ---10%

1. Assist with patient care in the health care continuum to achieve optimum outcomes in a safe and cost-effective manner. (EF)


2. Manages time effectively and prioritizes daily tasks, minimizing incidental overtime, seeking assistance as appropriate. Uses resources efficiently; does not waste supplies. (EF)

GROWTH/INNOVATION --10%

1. Identifies own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Participate in professional development activities. Completes and updates the individual development plan (IDP) on an on-going basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENT

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

• Completion of a Medical Assistant Externship

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED

• Medical Assistant Certification through a credentialing certification agency, i.e. American Association of Medical Assistant


• American Heart Association BLS


• Phlebotomy certification preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.


• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.


• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.


• Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments


• Skill in developing and maintaining clinical quality assurance to maintain accurate medical records


• Ability to interpret, adapt and apply guidelines and procedures; ability to use good reasoning and judgment


• Ability to establish and maintain effective working relationships with patients, medical staff, co-workers and the public; ability to work with peers in a team situation.


• Provide safe patient centered, compassionate and competent care, ability to obtain vital signs


• Completes required continuous training and education, including department-specific

SUPPLEMENTAL REQUIREMENTS

Work Attire	Yes/No
Uniform	Yes
Scrubs	Yes
Business professional	No
Other (dept approved)	Yes

On-Call*	No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within	Yes
Houston Metropolitan area

May require travel outside	No
of Houston Metropolitan area
**Travel specifications may vary by department.

Company Profile:

At Houston Methodist Primary Care Group, our skilled team of primary care physicians and physician assistants manages chronic illnesses such as diabetes, hypertension, asthma and more. And, with multiple locations throughout the Greater Houston area, we are dedicated to the well-being of each community, from Baytown all the way to The Woodlands.

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