Job Description:

Job Description

The Clinical Manager (CM) is a qualified and licensed healthcare professional who provides support to the AMN staffing divisions. The Clinical Manager is assigned to support specific clients in partnership with the business divisions. Primary responsibilities include management of human resources, quality, clinical, education, and /or risk processes and matters that may occur with clinicians on assignment/strike. The CM serves as a subject matter expert to both internal and external customers. This position is responsible for providing clinical oversight to credentialing requirements to ensure qualified candidates are placed in the appropriate practice setting. The CM supports strategic initiatives that result in operational excellence, customer engagement and retention. The CM will assist the Director, Clinical Operations with client facing meetings and onsite strike support.

Job Tasks:

• Shares knowledge of internal AMN policies as well as those relevant to facility, state, federal and accreditation standards


• Provides clinical support to client account (s) where the responsibilities are focused towards development and implementation of best practices in a coordinated, logical and professional manner.


• Provides primary clinical support to all assigned customers by engaging and meeting with facility key contacts to address clinical concerns.


• Supports clinician qualification processes to ensure best match and placement relative to clinician experience and customer practice setting.


• Responds urgently to customer concerns that jeopardize assignment completion by coordinating with internal sales, operations leaders and stakeholders to make timely and informed decisions


• Troubleshoots assignment issues and investigates situation gathering all relevant information with clinicians, clients and internal departments to resolve the problem in a cooperative and collaborative framework


• Provides oversight to the clinician performance evaluation and satisfaction survey process to promote the quality of clinicians, recognizing clinicians for superior performance, promoting clinician rebooks and implementing action plans to optimize clinical performance outcomes


• Collaborates with Sales Team to prepare and deliver presentations that support internal and/or external reporting of clinical and quality KPIs and outcome measures process


• Delivers in-person and remote training in order to elevate awareness and implementation of clinical and quality policies and procedures, tailoring content and delivery method to specific situation to ensure highest retention.


• Participates in other projects as assigned to support departmental and organizational initiatives


• Manages complex issues while maintaining a flexible positive, cooperative demeanor.


• Promotes adaptability to meet periodic changes in departmental needs and promotes direct, honest, open and timely communication


• Travels as needed for client meetings and onsite strike support.

Internal Customers & Partners

• MSP Implementation team


• Account Management leadership


• Credentialing Services leadership


• Customer Support Services teams & leadership (Customer Support Services, Housing, Payroll, Traveler Benefits)


• Client/Territory Sales Representatives


• Business Analysts/Sales Ops


• Marketing/PR

External Customers

• Clinicians and Providers


• Healthcare organizations


• Associate Vendors


• 
  
• Proprietary candidate, order and client databases (AMIE, Salesforce, V2)


• MS Office (Word, Excel, Outlook, Powerpoint)


• Box.com

Volume

• Rapid Traveler on Assignment (TOA)


• Locums placements

Quality

• Customer feedback

Customer Satisfaction

• Clinical Expertise


• Courtesy & Professionalism


• Listening, Understanding Point of View
  • Issue Resolution
  
  

• Client Feedback


• Candidate quality benchmarks

Accuracy

• Completeness of Personnel Files (Joint Commission measure)


• Practice aligned to Policies & Procedures

• Documentation in all systems

Timeliness

• Routine Response time to customers within 24 hours


• Urgent Response to customers within 8 hours


• Board Reports completed within 8 hours of decision

Education, Certifications & Experience

Minimum Education/Certifications:

• Bachelor's degree in nursing

• Master's degree in Allied Health professionals

Preferred Education/Certifications:

• Master's degree in nursing administration, informatics, education or comparable degree in human resources management


• LSS certification

Minimum Experience:

• 5 years of experience as an RN


• 2 years of direct supervisory or management

Work Environment and Culture

• Work performed primarily in an office environment, consisting of light to moderate physical activity, including use of computer, telephone and/or other office equipment.


• Work on-site within the expected work hours and schedule including required meetings and on-time attendance.


• All team members must adhere to AMN Healthcare's mission statement, core values, and company policies and customer service standards.


• This position description is a communication tool, does not guarantee employment, and is not intended to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

Apply Now