Desktop Support Specialist - Client Services at MaineHealth in Westbrook, Maine

Job Description:

Summary

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  Position Summary
  
  
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    The Desktop Support Specialist role is the second level of a three level career path. This is a technical position, accountable for the technical and supervisory aspects of end user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.). The role of the Desktop Support Specialist includes day to day break/fix and coordination of end user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests. The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction. This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services.
    
  
  
  
  


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  Key Position Skill Set:
  
  
  
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    This is a technical position, which provides advanced troubleshooting, technical assistance, and resolution of most Clinical Systems' technology issues (includes Knowledge of Radiology Systems and terminology, but are not limited to the Radiology Information System (RIS), Dictation/Voice Recognition System (VR), and Mammography Reporting System). The position is accountable for Account/Access Management for RSA Tokens, Cortext and core applications (Creation, Modification, Removal) across a broad range of technologies and applications using a variety of tools.
    
  
  
  
  


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  Required Minimum Knowledge, Skills, and Abilities (KSAs)
  
  
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    Education: Bachelor's degree and/or equivalent experience/training.
    
  
  
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    License/Certifications: MCDST, ITIL, A+, or equivalent certification preferred. Valid driver's license with acceptable MVR.
    
  
  
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    Experience: See "Education"
    
  
  
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    Thorough knowledge of desktop and business/technical support systems
    
  
  
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    Good understanding of relevant ITIL standards
    
  
  
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    Very good interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
    
  
  
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    Must be able to resolve most technology issues independently
    
  
  
  
  

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org Apply Now