About NetApp
We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?
As the Senior Manager, Customer Experience, you will have the opportunity to help shape NetApp's global customer experience. You will be part of the Customer Experience Office (CXO) reporting to the Director of Customer Experience Enablement (CXE).
In this role, you will be responsible for managing the regional program managers for customer, partner, and executive programs that have high visibility in the company and externally. Programs include our signature customer and partner advisory boards, executive sponsor and engineering liaison programs, and our cornerstone customer feedback program. You will work with regional leadership teams to help them leverage customer experience to drive growth and improve the experience of customers worldwide. In addition, you also will manage key shared resources, including our online customer and partner communities.
This role is part manager, part detective, part inventor, and part ringmaster. It requires intense curiosity and a creative mindset-if you are not driven to constantly improve things, this is not the role for you.
Responsibilities
* Mentor and lead a group of approximately five program managers globally and ensure CXE programs are fully leveraged in each geo
* Strategically manage relationships with high-level and peer-level stakeholders in each geo
* Act as an evangelist and educate NetApp employees to amplify the customer / partner voice
* Drive actions and improvements aligned to customer and partner success
* Routinely deliver against commitments
* Continuously evolve and improve programs to meet the needs of the business
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
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