Service Administrator/Writer at Papé Machinery, Inc. - Construction & Forestry in Fife, Washington

Job Description:

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION – TACOMA, WA

SERVICE ADMINISTRATOR / WRITER: Responsibilities include greeting customers, check-in of units for repairs, answering phones, quoting needed repairs, and maintaining contact with internal/external customers and technicians. Will also assist the shop foreman with workflow, provide backup to the receptionist desk, and provide clerical support for the Service Department. This includes opening, updating and closing shop work orders, payroll data entry, filing, preparing warranty claims and other related activities. The position will also provide back up to the receptionist desk as needed.

Individual must be self-directed with excellent attention to detail, accuracy, and organization. Must be able to perform a variety of duties and multitask. Requires above average oral and written communication and typing skills. Excel experience is preferred.

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level


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  Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs


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  Advancement – Pape’ is a dynamic, growth oriented organization with a focus’ on promoting from within.


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  Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pape’ is known for their stability, their honesty and their integrity.


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  Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!


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  Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


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  Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.