Job Description:

Partner Operations Coordinator

Location

US-CA-Redlands

Overview

Esri's partners and alliances team is aligned to the overall growth strategy of the company by expanding the Esri Partner Network (EPN). In this position you will support this growth by providing daily coordination of efforts related to key partner initiatives, such as ArcGIS Marketplace listings, partner specialties, and other programs managed within the online Esri Partner Community. This work helps partners be discovered and sell their offerings, distinguish their areas of expertise, and collaborate with Esri and other partners. A high level of collaboration among a variety of Esri teams is a key to success in this position. It also requires strong problem-solving skills and attention to detail, positive professional attitude, and the ability to work in a dynamic and sometimes virtual team environment.

Responsibilities

Be a subject matter expert for partners and partnering staff around partner program benefits and enablement offerings, with focus on digital experiences for partners in the Esri Partner Community
• Interface with partners, distributors, partnering staff, and digital sales team to successfully deliver program opportunities for ArcGIS Marketplace, specialties, online ordering, and partner directory services


• Work on cross-functional teams to develop and implement new digital opportunities for partners including proposals, policies, and workflow documentation


• Develop partner and partnering staff resources needed for partners to understand new digital opportunities and how to participate in them


• Coordinate with community management and communications team for the rollout of program changes


• Respond to partner and staff inquiries via emails, calls, and Esri events as part of rotating team responsibilities


• Participate in projects and initiatives to ensure partner team alignment with goals and objectives associated with Esri's partner strategy

Requirements

• 2+ years of partner, channel, or sales operations experience


• An appreciation for technology and willingness to learn high-level technical concepts


• Ability to develop productive, strong relationships with internal teams and partners to meet targeted objectives


• An analytical mindset with the ability to create reports, interpret results, and make recommendations on approach and courses of action


• Proficiency with Microsoft Office products


• Excellent communication, collaboration, organizational, time management, presentation, and writing skills


• Proactive, self-motivated, agile, and team-oriented


• Bachelor's in business, geography, GIS or related field

Recommended Qualifications

• Experience with collaboration tools such as SharePoint, Salesforce and/or other business management/reporting systems


• General understanding of Esri products and services or other GIS technology


• Experience preparing, reviewing, and presenting work plans, workflows, business metrics, and reports

Questions about our interview process?We have answers.

The Company

Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

#LI-KR1