Client Service Representative at Symbia Logistics in Bolingbrook, Illinois

Job Description:

Symbia Logistics is fast-growing 3rd Party Logistics company that is seeking a dynamic and driven Client Service Representative for our Symbia Fulfillment Site. As we expand the opportunities become endless and exciting for this type of candidate!

Advantages of being a Client Service Representative

• Highly competitive wages!


• Continuous professional development and training.


• Fast growing company.


• Medical/Dental/Vision Benefits + Life Insurance.

What you will need to do as our Client Service Representative.

• This position is primarily responsible for providing telephone customer support and account management services by performing the following duties.


• Build and maintain strong customer relationships with assigned accounts.


• Answer calls, questions and recommend corrective actions to address customer issues.


• Become the trusted advisor to key decision makers by establishing and developing close business relationships.


• Manage tactical issues, such as, order changes, backorders, order downloads, inventory management and shipment issues between IFS and assigned customers


• Enter orders into IFS operating system as required by customer.


• Enter new customer data, maintain each customers product or service offering in the IFS operating system.


• Conduct regular business reviews with assigned accounts.


• Prepares reports as required by each customer.


• Other duties as may be assigned.

You must have

• Associate or bachelors degree received or in progress preferred


• Three years of experience in a customer service environment preferred but not required.


• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.


• Written Communications- Communicate promptly and accurately to customers requests


• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.


• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.


• Innovation - Meets challenges with resourcefulness. Demonstrates persistence and overcomes obstacles.

Call Center, Fast-pace; Fulfillment Center; Logistics; 3PL

You must have…

• Associate or bachelor’s degree received or in progress preferred


• Three years of experience in a customer service environment preferred but not required.


• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.


• Written Communications- Communicate promptly and accurately to customers requests


• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.


• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.


• Innovation - Meets challenges with resourcefulness. Demonstrates persistence and overcomes obstacles.

Call Center, Fast-pace; Fulfillment Center; Logistics; 3PL