Wealth Management - Business Control Office - Control Manager - VP at JPMorgan Chase Bank, N.A. in Newark, Delaware

Job Description:

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

Control design and expertise

Risks and controls identification/assessment

Control breaks and resolution

Control governance & reporting

Role Responsibilities:

• Help the business design and enhance the operating model, procedures and controls for the offering in the Global Trust & Estates (T&E) business
• Becoming a trusted partner with the T&E management team
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end execution of the risk and control self-assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Manage internal audits, compliance tests and regulatory exams on behalf of the business; provide support for pre-exam health checks
• Ensure procedures are documented to effectively comply with policies and other requirements, and that procedures accurately reflect control framework
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Work closely with integrated controls teams, including Business Quality Assurance, Supervisory Management, and other central control functions to define the scope of monitoring and surveillance, design and implement end-to-end controls within business activities

Qualifications:

• Bachelor's degree or equivalent experience required
• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
• Knowledge of investment products and wealth management businesses preferred
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate business processes for improvements inclusive of well documented risk and control self-assessment in conjunction with business partners
• Intellectual curiosity and integrity and desire to learn and grow and to mentor and develop others
• Strong positive attitude and team spirit
• Highly organized, reliable, proactive, flexible, results- and action-oriented
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Process Mapping)

Skills:

• Leadership Skills - Exceptional leadership, interpersonal, and collaboration skills, with the ability to:
  
  
  • Successfully engage a broad range of individuals across various business segments and key support functions
  • Achieve goals without direct control over resources
  • Motivate and gain consensus among team members
  
  
• Business knowledge - ability to understand the business / knowledge of regulation surrounding business and quickly learn new concepts, systems, processes, and initiatives
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Process analysis / design acumen - ability to understand a process and associated risk to inform control design
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  
  
  • Understanding root cause / identifying control breaks
  • Developing timely and sustainable solutions
  • Analyze metrics for emerging risk
  
  
• Implementation skills
  
  
  • Writing Action Plans, Procedures
  • Change Management
  
  
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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