Wealth Management, Project Manager - Client Onboarding Change Management, Associate at JPMorgan Chase Bank, N.A. in Newark, Delaware

Job Description:

As a Project Manager on the Global Onboarding Change Management Team, you will act on behalf of the business, operations, and our clients on workstreams supporting the Program. Responsibilities include analyzing workflow processes, evaluating viable process alternatives, and development of business requirements and functional requirements for the resulting solution. You will also support and participate in design, development, testing, and implementation activities through the lifecycle to ensure quality and on-time delivery.

Responsibilities:

On a day to day basis, you will act as an advocate for the business and user community, endeavoring to meet the goals of the program while designing the optimal user experience. You will be asked to:

• Analyze existing processes and systems and make recommendations for improvement
• Work closely with Front Office, Onboarding, Legal, Risk, and Compliance partners to strategize, implement, and maintain initiatives that adhere to organizational objectives
• Gather requirements through interaction with stakeholders in order to write user stories and specify acceptance criteria
• Work closely with the development and testing teams to ensure the design is feasible, user stories accurately reflect the business need, test plans and scripts are complete, and the product is of high quality
• Conduct sprint release planning and implementation activities
• Measure progress (e.g. value delivered to clients in each sprint)
• Maintain Jira and Confluence in partnership with Technology team
• Coordinate operational readiness across various teams to ensure proper communication, training, and procedural updates
• Present reports on progress as well as required decisions, issues and solutions/path to green

Candidate must display:

• Strong analytical skills, with experience in writing business and functional system requirements.
• Experience working in an Agile team to gather business requirements, perform detailed analysis, and document user stories; experience in working with technology development teams during build and implementation phases
• Strong Project Management and organization skills with consistent attention to detail
• The ability to manage expectations by establishing clear timelines, deliverables and milestones
• Creative problem solving and solid judgment decision making; research, gather, arrange, compile, summarize and evaluate data in recommending solutions
• Ownership, transparency and escalation of risk / issues when they occur in a timely basis
• Ability to communicate effectively with internal partners through verbal and written channels
• Comfort interacting with technology teams (application development, quality assurance, production support)
• Ability to work well in fast paced/multi-tasking environment; be able to easily adapt to changes and strategies adjustments required within the operation
• Strong time management skills; efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high-level standard
• Ability to support the development of executive presentations and updates with confidence, decisiveness, and vision

Qualifications:

• BA/BS degree with 3+ years of relevant work experience in a professional setting
• Experience writing user stories - Agile certification a plus
• 3-5 years of experience working on medium to large technology projects
• Familiarity with Client Onboarding processes, toolsets, and documentation a plus
• Self-starter with excellent analytical, communication and problem-solving skills
• Able to manage influence upward and downward within function/department
• Strong written and verbal communication skills with proven ability to work with all levels of personnel
• Proactive, self-motivated and flexible with a positive attitude
• Proficient with Microsoft products including; Word, Excel, Access, Project, Visio and/or Change Mobilization Toolset: Signavio, Alteryx, Xceptor
• Proficient in Jira and Confluence

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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