Enrollment Services Manager – Pittsburgh Based at University of Pittsburgh in Pittsburgh, Pennsylvania

Job Description:

The University of Pittsburgh Office of Admissions and Financial Aid is seeking a qualified Enrollment Services Manager (ESM). This position is responsible for the strategic and operational management of responsibilities, activities, and services related to the successful recruitment, selection, enrollment, transition, and retention of prospective undergraduate students to Pitt. Responsibilities include serving as a member of the undergraduate admissions committee; making admissions decisions; managing a recruitment territory that includes daily decision making concerning where and when to focus individual time and resources with regards to planning, selection and coordination of visits to high schools, college fairs, community based organizations, community colleges, etc. within that territory, prospect generation, and application and yield enhancement management; working in collaboration with the various academic and support units to plan, develop and coordinate programs and services that assist students in the successful completion of their academic and out of class experiences. Responsibilities also include developing policies for recruitment and other programs to internal and external constituents, implementing quality improvement practices to support these policies, and resolving complex issues related to the entire spectrum of enrollment services.
The ESM creates and provides a wide array of counseling and consultative services to prospective and current students and their families including representing the University at recruitment and enrollment outreach events, advising on the admissions and/or enrollment processes, evaluating credentials, and making admissions decisions of student applications for undergraduate admission. The ESM is responsible for monitoring, tracking and reporting on various statistics and making adjustments based on their analysis of these statistics, and coordinating with other University departments to provide needed services; developing and presenting information in a variety of forums including campus visitation programs, coordinating with high schools and community groups, as appropriate; coordinating and initiating communications and engagement opportunities for his/her recruitment territory including admission recruitment, outreach, prospect development and generation, application review and management, and other special projects. The ESM is required to routinely make independent decisions and judgments as well as apply critical thinking skills in making admissions decisions, counseling students and families appropriately, and territory management decisions that directly impact Pitt's ability to successfully enroll each year's incoming class. An ESM represents the University to a variety of audiences including students, families, high school and community college counselors, and community based organizations. The ideal and successful candidate will understand, support, and embrace the benefits of a diverse campus community and value the perspective of others.
The ESM must be willing to travel to visit students, families, high schools, community colleges, and community based organizations. Requires additional travel within the continental US for strategic, operational, recruitment and/or other meetings. Position requires a valid driver's license and a good driving record.
Bachelor's degree with 1-2 years of work experience. Must have good communication, organization, and decision-making skills, and knowledge of admissions and financial aid procedures. Required to work independently on a daily basis as well as with a team to meet overall enrollment objectives. Attention to detail is a must. Valid driver's license and a good driving record.