UA/UM, Credit Review at PREMIER Bankcard LLC in Sioux Falls, South Dakota

Job Description:

PREMIER Bankcard Is seeking a team player to lead Credit Review staff.  The qualified candidate will be able to work independently and with a team to perform assigned duties and contribute to the sound operation Credit Review Department.  To be successful, you must have strong organizational skills and the ability to motivate your team to be highly productive while adhering to regulatory and quality measurements.

We support a promotion-from-within philosophy for strong performers!

Compensation and Schedule

Starting wage is determined based on prior work experiences.

Full-time Hours:

Monday - Friday 8:00 a.m. - 5:00 p.m.

Training Schedule:

Paid on-the-job training!

Essential Duties and Responsibilities

• Supervises a team of 2 or more.


• Monitor call distribution, employee productivity and quality, and effectiveness of operational strategies and techniques.


• Assist representatives with questions on credit card accounts, all operational platforms, and manage call escalation periods.


• Handle unusual or difficult customer problems either through direct personal action or referral to the proper department.


• Train and mentor representatives.


• Responsible for communication of and ensure adherence to department and company policies and procedures.


• Monitor and evaluate individual employee performance, deliver performance reviews, administer salary adjustments, and address employee issues, concerns and future development.


• Conduct interviews for new/replacement hires.


• Compile and analyze data and documentation necessary for management decision-making.


• Review existing procedures for opportunities and submit procedural enhancements.


• Monitor staff’s daily productivity and communicate areas of opportunity.


• Complete all required Unit Administrator training requirements as outlined in the departments training program.


• Meet all deadlines as indicated by Department Manager.


• Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.

Skills and Qualifications

• Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.


• Credit card experience preferred, including prior supervisory experience.


• Must possess basic understanding of credit card system.


• Computer skills to include Microsoft Products such as: Word and Excel.


• Ability to work as part of a team, pay attention to detail, and demonstrate analytical and problem-solving skills.


• Must be proficient in the English language with exceptional verbal and written communication skills.


• Must demonstrate leadership skills, strong analytical and problem-solving skills, ability to make solid decisions and provide staff with direction.


• Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.

Culture and Benefits

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

We’re Investing in You

• Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans


• Generous time off plans including PTO, Sick Pay, and Bonus Days


• 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned


• Growth plans and career pathways having the opportunity to receive a wage increase


• PREMIER Wellness Program


• Special discounts and pre-sell offers for Denny Sanford PREMIER Center events


• Paid community volunteer hours


• Special employee parties and incentives

Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

See job description