Customer Service Admissions Specialist at Universal Technical Institute in Avondale, Arizona

Job Description:

Job ID: 5199

Position Description:
Position Summary
This position is an entry level role within the Admissions department and will function as the first point of contact for many of our prospects who are inquiring about an education with UTI, MMI, or NASCAR Technical Institute. This position will serve as an internal call center representative to contact new prospects, confirm their interest in our programs, confirm admissibility, collect additional information necessary to transfer the prospect to the appropriate resource to learn more about a future with UTI/MMI/NASCAR Technical Institute. The ideal candidate is intrinsically motivated to help or assist people improve their current situation, proactive and driven to exceed goals, internally competitive, empathetic to others, while being conversational and drawn to personal engagement.

Principle Accountabilities & Deliverables
• Contact inquiries via phone and verbally prequalify for admissibility and interest
• Understand education program offerings, campus locations and admissibility standards
• Work from activity queues in Dynamics CRM and document results
• Meet daily, weekly and monthly contact attempt quotas
• Any other duties and responsibilities as assigned

Position Requirements:
Knowledge, Skills, & Abilities
Education / Experience
• High school diploma or GED
• Bi-lingual (English/Spanish) skills a plus

Skills
• Ability to work in a fast-paced environment where deadlines are essential
• Ability to listen, react and establish rapport quickly
• Self-motivated and action oriented
• Ability to use good judgment, problem-solving and decision-making skills
• Strong interpersonal communication skills both verbal and written
• Ability to organize and provide clerical functions such as typing
• Knowledge of personal computer software applications including Word and Excel

Abilities
• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, and reason
• Must be able to sit for prolonged periods of time throughout the workday
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday

Work Environment
• Corporate office environment.
• Regular business hours

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

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