Job Description:

Company Summary

Join a team that puts its People First! As a member of First American's family of companies, PCN/Safe Escrow is a provider of escrow disbursement services to Title Agents Nationwide. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Review and prepare closing files for disbursement once the file is closed. Confirm that the file balances are accurate and disburse the funds according to directions, most often by issuing checks. Work with title agents to balance files that have closed and disburse the file using Safe Escrow validation systems.

Essential Functions

• Acts as the team's resource and subject matter expert to answer questions and create resolutions using experience, best practices and sound judgment


• Prepares wires for transfer


• Disburses files and issues checks


• Provides internal and external customer service


• Numeric and alphanumeric data entry into First American proprietary software


• Answers a moderate volume of phone calls


• Deposits incoming funds from lender


• Ensures file is properly balance and reconciles any differences with Escrow Officer


• Cuts net proceed checks to borrowers, lien holders and creditors as required


• Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertise


• Works with offshore partners on resource allocation and training


• Assists in training and coaching onshore staff


• Supports internal accounting team to resolve positive pay issues

Knowledge and Skills/Technology Used

• Demonstrated leadership, organizational and problem solving skills


• Intermediate level working knowledge of Microsoft Office applications and escrow related software. Ability to type a minimum of 40 WPM required.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.


• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.


• Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.


• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.


• Basic accounting knowledge including accounts receivable


• Settlement statement (HUD) knowledge


• Effective analytical skills


• Excellent customer service and communication skills


• Detail oriented


• Emerging leader skills


• Establishes effective working relationships at the work group level

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• 6+ years Banking and/or Escrow Experience highly preferred

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Now