Job Description:

Housekeeping Supervisor - 24 North Key West

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laidback vibe.

Employment Status

Full-Time

Overview

The House Attendant Supervisor is responsible for administering and coordinating house attendant functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

Inspect House Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• Oversee the closing of the tasks at the end of the day.


• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.


• Maintain key control.


• Handle items for "Lost and Found" according to the standards.


• Monitor cleanliness and orderliness of House Attendant Inventory.


• Oversee the daily assignment of duties, ensuring House Attendants carry a work assignment.


• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.


• Report on progress of all House Attendant tasks to Director of Housekeeping.


• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.


• Assist with training of Housekeeping staff.


• Ensure completion of cleaning projects on a biannual basis.


• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.


• At least two to three years of progressive experience in a hotel or related field preferred.


• Previous supervisory responsibility preferred.


• Ability to stand during entire shift.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.