Client Service Account Manager / Wisp Advisor at Gensler in Minneapolis, Minnesota

Job Description:

Your Role

Gensler's La Crosse office is seeking a Client Service Account Manager / Wisp Advisor to assist clients across the globe with leveraging the value of their real estate data through spatial analytics, interactive tools and technology.

As an Account Manager, you will interface with clients to help them get the most out of our space management software (Wisp) through system optimization, advising on best practices and acting as an extension of their real estate and facilities teams. This is an opportunity to apply your analytical and communication skills to help Gensler's clients make informed decisions about their corporate real estate. This client facing role provides top notch customer service and maintains excellent client relationships to uncover measurable results. A successful Account Manager will be curious, motivated, attentive to detail, and solutions driven.

Our fast-paced, innovative office is constantly developing new ways to help clients access and leverage their real estate data. Learn more about out office at www.gensler.com/gis.

What You Will Do

• Develop and maintain excellent client relationships




• Understand and advise on data related to space and occupancy for a variety of organizations




• Monitor and review client data and system usage to identify key metrics




• Advise clients on best practices to get the most out of our software and services




• Develop and maintain client knowledge such as industry, history, and both long and short term goals




• Contribute to special projects, both internal and directly with clients




• Share information and updates with the Wisp team




• Coordinate client meetings and trainings via virtual meeting tools




• Engage in Gensler's one-firm-firm culture and learn about other Gensler services




• Maintain the Gensler voice and brand in written and verbal communications




• Continuously seek opportunities for professional growth

Your Qualifications

• Minimum 3 - 5 years professional experience




• Corporate Real Estate, Space Planning or Facility Management experience preferred




• CAFM/IWMS awareness preferred




• Excellent written and verbal communication skills




• Proficient in Microsoft Word and Excel




• Self-motivator with strong organizational and intrapersonal skills




• A curious, enthusiastic team player, and passionate problem solver with strong attention to detail

Submit online application including a resume and cover letter that outlines your academic and work experience relevant to our industry and this position.

Life at Gensler

Gensler is committed to Diversity, Equity and Inclusion. Through our Five Strategies to Fight Racism, we continue to create a just and equitable future for our colleagues and our communities with our clients. We are a solid voice for social change as we impact people's lives and fight racism. At Gensler, we celebrate diversity and are committed to creating an inclusive workplace environment.

As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities.

As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

Gensler is proud to be an equal opportunity workplace and is an affirmative action employer. All aspects of employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If you need assistance or an accommodation due to a disability you may contact ushere. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.