Job Description:

Company Summary

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

The Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Monitors and tracks the workflow from searcher and contractors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within mortgage loan files. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.

Essential Functions

• Facilitate customer requests via email, fax, telephone, etc and manages incoming correspondence


• Manage a variety of inventory reports


• Update existing inventory in company and / or client operating system(s)


• Maintain and develop client/attorney-closing relationships


• Monitor process and resolve issues to keep process on track. Report issues to manager


• Escalate complex title issues to supervisor as needed


• Coordinate and confirm title clearance with title provider


• May track foreclosure sale deeds
  
  

Knowledge and Skills/Technology Used

• Proficient MS Office skill set


• Excellent verbal/written communication skills


• Must be able to maintain professionalism and a positive service attitude at all times


• Strong attention to detail


• Problem solving, organizational skills


• Exercises good judgment


• Working knowledge of company and/or client operating systems

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• 2+ years' experience in escrow/title or curative lender role

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Now