Job Description:

Company Summary

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.

Essential Functions

• Leads, instructs, directs and checks the work of other Business Systems Analysts.


• Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues.


• Identifies business system requirements and related business/application solutions over a complete business process


• Develops new customizations with design, documentation, testing and training.


• Conducts business process evaluations to gain technical knowledge of business requirements.


• Writes and maintains system documentation


• Required to perform duties outside of normal work hours based on business needs.

Knowledge and Skills/Technology Used

• Excellent organizational and project management skills.


• Considers the business implications of the application of technology to the current and future business environment.


• Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems.


• Strong written and oral communication skills in order to define business and technical parameters and lead teams.


• Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions.


• Strong working knowledge of Data Analysis and/or relational databases and ability to mentor others.


• Standard Microsoft Office skill set.


• Strong working knowledge of system integrations and supporting technologies and ability to mentor others.

Typical Education

• Generally requires BS Degree or equivalent work experience

Typical Range of Experience

• Typically have 7+ years of directly related experience.


• Typically 3+ years of experience leading analysis efforts and/or BSA resources.

License or Certification

• CBAP ( Certified Business Analysis Professional ) certification preferred

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Now