Job Description:

Description

ESSENTIAL JOB FUNCTIONS:

• Responsible for all aspects of cleanliness at the River Ranch to include:




• Poolside (ashtrays, furniture, mushroom tables, decks, etc.)


• Towels and linens


• Equipment (umbrellas, speakers, rafts, etc.)


• Facilities (pool tiles, shower tiles, slide tiles and rocks, etc.)


• Cabanas (refrigerators, fans, televisions, walls, floors, etc.)


• Trash removal


• Sweeping and cleaning poolside areas requires bending, stooping and/or standing for extended periods of time. Pushing, pulling or lifting patio furniture weighing up to 60 pounds is required in order to clean the area.

• Responsible for following and ensuring others follow established slide procedures


• Adhere to and ensure others adhere to all safety standards at the River Ranch to include identifying and fixing or reporting sub-standard equipment and/or conditions according to established guidelines.


• Responsible for assisting guests and fellow Team Members with all needs

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to see and hear in order to observe and detect signs of emergency situations.


• Ability to stand and walk for extended periods of time.


• Ability to grasp, lifts and/or carries, or otherwise, move or push goods on a hand cart / truck weighing a maximum of 150 lbs.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to access and accurately input information using a moderately complex computer system. Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.