Job Description:

Company Summary

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Essential Functions

• Lead responsibilities include coordinating the work and activities of others: resolving escalated issues, measuring and monitoring capacity, and coordinating workflow, assigning tasks and orders, and providing training. May provide input to hiring decisions and performance management process.


• Performs title examination of complex title orders requiring a high level of title expertise, primarily for commercial properties


• Abstracts and analyzes records, such as leases, subleases, acreage, liens, judgments, easements, vital statistics, and plot and map books. Determines ownership and legal restrictions and to verify legal description of property and completeness of records for examinations, including multi-site properties.


• Writes title products based on the application of procedural guidelines, requiring interpretation


• Provides underwriting interpretation within established guidelines


• Typically has customer contact


• May have expertise in commercial/industrial transaction

Knowledge and Skills/Technology Used

• Excellent verbal and written communication skills


• People/leadership/interpersonal skills


• Complex problem solving skills


• Ability to work well under pressure and remain flexible to changing schedules and demands


• Solid administrative skills; management skills


• Participative leadership style- advocates team concepts


• Must be able to establish credibility and be decisive, coupled with the ability to recognize and support the organization's preferences and priorities

Typical Education

• High School Diploma or equivalent

Typical Range of Experience

• 7+ years directly related experience


• Demonstrated leadership skills

License or Certification

• Multiple state licenses (as required by state) in order to do business in a broad geographic area

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Now