Job Description:

Client Services Representative

Location

US-NV-Las Vegas

Overview

Act as a supporting cast member in the Client Services Department. Assisting our Client Services Team with their day-to-day duties as well as supporting the Senior Leaders of the Team. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

Develop Exhibitor Kit manuals, including show schedule information, pricing models, freight details and customer/facility-provided forms and working with team to prepare final electronic manual for our exhibitors
• Handle exhibitor list entry and subsequent updates, edits and changes


• Create and manage show details in GES CORE system, ensuring all show details are added and managed for consistency and accuracy


• Write, process and manage Show Organizer work orders, as necessary on assigned events


• Attends show management, operations, and Show Planning meetings to ensure there is follow up in action items and effective communication between departments


• Perform Account Representative functions as outlined in standard operating procedures


• Perform other assigned tasks in all GES applications pertaining to Account Management functions


• Acts as a liaison with show management, venue contacts, and production personnel with regard to all services


• Proficiency in recurrent Show Organizer invoice auditing, ensuring all company-mandated policies are adhered to in regards to billing, pricing and contractual discounting


• Partner with City Finance teams to prepare and manage monthly show financial reporting Excel tools


• Assists Account Manager at show site as needed by handling a specific area or function, order entry, updating the official invoice, and assisting with association needs


• Serves as in-house contact for Account Manager while they are at show site


• Produce miscellaneous/small projects as needed, under the direction of the Account Manager Supervisor


• Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Account Management and Director of Account Management

Qualifications

• College degree preferred


• Two (2) years' experience in the tradeshow, convention, hospitality industry or special event planning preferred


• Good oral and written communication skills


• Good organizational skills

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities


• Must be able to work under pressure


• Opportunity to work nights, weekends and at showsite


• Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas


• Frequently encounters uncomfortable temperatures, dust and/or other conditions


• Requires working both alone and with others in a team atmosphere


• Requires working with union and non-union employees

EEO Information

Equal Opportunity Employer, including vets and disability