Associate Customer Service Representative at United States Gypsum Company in Chicago, Illinois

Job Description:

USG is an industry-leading manufacturer of building products and innovative solutions. For more than 115 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing and roofing products that enable customers to build the outstanding spaces where people live, work and play. With almost 7,000 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us. Join us.

Key Accountabilities and Responsibilities

• Serves as a primary point of contact for customers placing orders.


• Utilizes Customer Service resources to provide a high level of consistent customer service.


• Responsible for order entry, follow-up, and customer inquiries. Accurately enter all customer order information, including correct material, quantity, customer profile, and contact information, alerts shipping information, and other critical pieces of data.


• Communicates effectively with all departments, including manufacturing, sales, and accounts receivable.


• Actively shares the workload of the team by answering telephones, responding to emails, resolving issues, and communicating customer-specific information. Works with team members to delegate or take on more tasks as appropriate.
  
   

• Bachelor's Degree preferred


• 1-3 years of direct or indirect customer service experience a plus


• Strong customer service skills, including verbal and written contact, follow-through, issue resolution, relationship building, and timely accurate courteous service


• Ability to work effectively in a fast-paced, multi-tasking environment


• Strong detail orientation and communication/listening skills


• Possess a strong work ethic and team player mentality


• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience


• Excellent telephone and data entry skills.

EOE including disability/veteran

Salary: