Identity Resolution Specialist at Equifax Inc. in Denver, Colorado

Job Description:

This position works directly with our customers who have become victims of identity theft.  You will collect information from the customer, provide above standard customer service and then work with the institutions to restore our customer’s identity to its original state.  If you are looking for a place where you can make a difference then this is the place for you!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What you’ll do:

• Displays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of management


• Builds rapport and confidence with the customer by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service


• Actively works to improve the overall customer experience


• Earn $21/hr with potential to make overtime.

Qualifications

• High School Degree or equivalent and 4 years related experience in customer service in a call center environment. A college degree can be substituted for experience.


• Willing to become an expert in ID Watchdog products and services


• Proficient in Google products (Gmail, Docs, Sheets, Hangouts, etc)

Success attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-Denver-17th Street

Function:

Function - Customer Service

Schedule:

Full time

Apply Now