Senior Manager, Mainframe Education and Customer Engagement Programs at Broadcom Inc. in Plano, Texas

Job Description:

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Job Description:

This position is responsible to plan, execute, monitor, and direct the NA and EMEA Mainframe Education and Customer Engagement teams' performance. Work with the Mainframe Software Division to ensure the Mainframe Education and Customer Engagement organization effectively drives and supports our customers' needs, increasing Broadcom Mainframe product adoption and stickiness and improving customer user engagement.This position also has the responsibility to work with vendors and partners to ensure effective collaboration occurs to achieve customer requirements.

Key Responsibilities

Overall, this position is responsible for delivering positive results for Broadcom, and its customers and Partners across these areas:

• Customer Focus: Oversee optimization of the overall customer or Partner experience across assigned territory




• Success Targets: Ensure staff meets or exceeds agreed-upon targets (Financial and KPIs )




• Internal Business Processes: Demonstrate mastery with Broadcom internal processes, systems, and support structure




• Professional Development: Demonstrate high-level proficiency and skill in managing people and programs




• Leadership, Teamwork, and Planning: Collaborate and effectively work with Mainframe Software Division, All Software Divisions within Broadcom, Customers, and Partners.

Customer Focus

• Direct Mainframe Education and Customer Engagement staff in acquiring knowledge of customers' needs and goals to effectively define training and programs that meet customers' needs.




• Manage and track user engagement effectiveness of Mainframe Education and Customer Engagement programs through metrics and analytics.




• Help team members build and maintain relationships with Senior Executives, Decision Makers, and Influencers.




• Build long-term partnerships and trust.




• Support sales teams to communicate education offerings and customer engagement opportunities and ensure they are delivered to the customer; Provide support via participation in customer meetings as needed.




• Understand Broadcom Company and Mainframe Software Division vision, strategy and key customer initiatives




• Advisory Council, Communities, Practitioner Events, etc. - Support sales teams to ensure that customers and Partners are consistently kept informed and engaged.

Success Targets

• Ensure the team meets or exceeds the targets worked on with stakeholders and partners (Includes financial).




• Create, maintain and manage plans to meet or exceed success targets.




• Analyze financial and performance metrics to plan for optimum performance efficiency and financial return.

Internal Business Processes

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  Demonstrate mastery of Broadcom approved methods and processes for:

  
  
  
  

  • Partner Planning

  
  

  • Account Planning

  
  

  • Opportunity Planning

  
  

  • Forecasting / Budget Planning

  
  

  • Quote Generation

  
  

  • Quarterly Business Reviews

  
  

  • Bimonthly Leadership Reviews

  
  

  • Performance Management

  
  
  
  



• Ensure adherence to, and be regarded as an exemplary role model for Broadcom Core Values, Code of Conduct & Ethics and compliance requirements.




• Explain and consistently enforce directives from senior management.




• Ensure staff understands corporate policies and procedures.




• Ensure that proper security measures are applied and followed at all times.




• Enforce corporate policy with respect to equal employment opportunity, non-discrimination and other related policies.

Professional Development

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  Demonstrate on-going personal and professional development mastery with respect to the following capabilities:

  
  
  
  

  • Provide team leadership, coaching and mentoring to staff

  
  

  • Comfort-level around senior management

  
  

  • Articulate business cases / proposals to senior management (internal / external)

  
  

  • Proposal development, negotiation, closing and booking business

  
  

  • Complete leadership class or online training per quarter

  
  

  • Business and industry acumen

  
  

  • Problem solving skills and agility

  
  

  • Competitor awareness

  
  

  • Oral and written communications and presentation skills

  
  

  • Business planning

  
  

  • Financial analysis

  
  

  • Time management

  
  

  • Hiring, succession planning and corrective action

  
  

  • Employee relations rules and regulations

  
  
  
  

Leadership, Teamwork & Planning

• Demonstrate mastery in team building and conflict management.




• Recognize team members' roles, responsibilities, strengths and weaknesses in order to improve and optimize direct and virtual team effectiveness.




• Demonstrate mastery in navigating Broadcom internal processes and systems, and supporting roles.




• Provide team building, coaching and mentoring to staff.




• Demonstrate effective time management.




• Demonstrated ability to effectively prioritize tasks.




• Demonstrate effective partnering with Broadcom internal and external Partners.




• Work with employees to create personalized development plans through regular one-on-one reviews of skills and personal career goals; follow up to ensure that employees execute on their plans in a timely fashion.




• Use reviews to identify possible successors, and provide them opportunities to broaden their experience and enhance their skills.




• Consistently reinforce the importance of Broadcom Core Values and Mainframe Core Values.




• Monitor and control the activities and performance of staff under their supervision, setting expectations and providing guidance and direction as needed.




• Ensure that the team receives regular training on Broadcom initiatives, as well as skills training (such as account planning, better forecasting, listening and positioning skills, etc.), as appropriate.




• Hold regular team meetings and one-on-one meetings, to ensure the team is on track to meet business goals, provide consistent mentoring and coaching.




• Ensure appropriately qualified and/or experienced personnel are recruited, provided a complete orientation to Broadcom organization, policies and procedures, systems and strategy, (including administrative staff), formally introduced to all internal and customer contacts, and trained according to their individual needs.

Typical Role Definition

Business/Operational Leadership. Manages a department of significant scope and operational impact. Fully accountable for meeting the strategic and operating objectives of the department. Develops proposed budgets for approval and manages budget once approved. Develops others by encouraging accountability and enforcing performance standards. Ensures that the group understands the need for and importance of continuous learning, skill acquisition and consistent application. Makes, or reviews others' selection, disciplinary, termination, and compensation decisions. Makes strategic and tactical business decisions that directly affect the department and affect the organization's processes. May become involved in elevated issues arising from daily activities. Resolves complex problems that arise in everyday work. Develops and implements policies and procedures for the department to meet broad, but specific goals and objectives of the function; modifies goals in response to organizational changes. Analyzes and challenges current working methods to create improvements in processes and results. Works with senior management in initiating project related work that impacts functional operations. Planning time horizon is typically fairly short.

Job-Specific Authority and Scope

• Generally works without consulting their manager.




• Independent decisions are made daily.




• Examples of typical decisions without manager consultation:




• Prioritization and planning for account activities and opportunity participation of assigned staff.




• Employee evaluation and performance management.




• Typically has a total staff of 11-20.




• Typically manages a total budget of up to $1 Million

Business Travel and Physical Demands

• Business travel of approximately 25 percent yearly is expected for this position.




• Physical demands: Office environment. No special physical demands required.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

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