Digital Marketing Advisor at FedEx Services in Collierville, Tennessee

Job Description:

Company: FedEx Services
Job Title: Digital Marketing Advisor
Job Requisition Number: RC385814
Category: Marketing
Pay Type: Exempt
Locations:
Collierville, Tennessee 38017
United States

Plano, Texas 75024
United States

Orlando, Florida 32810
United States

Your application to this posting may potentially be considered for multiple positions within this group.

Under minimal supervision, this position plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company's product and service portfolio. Conduct market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs. Provide subject matter expertise to support strategic priorities. Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.

Additional Job Details:
The FedEx Global Digital Marketing organization enables global commerce by creating effortless digital experiences that empower customers to securely access Digital Applications to ship and proactively manage the successful delivery of their packages.

FedEx is looking for Digital Product Managers to transform FedEx products within the Visibility, Problem Resolution, Delivery Management and Customer Login/Identity & Advanced Customer Authentication (CIAM) space into Digital category leaders.

These individuals will partner with FedEx Operating Companies (OpCos), Customer Experience, FedEx regions, FedEx Information Security and IT to define and implement actionable strategies based on customer feedback and market dynamics. The individuals will also collaborate across FedEx to define the strategic concepts needed to improve user adoption.

The successful candidate will have demonstrated success in:
Strategic Thinking:
Assess customer needs and market/innovation trends to define a forward-looking product segment vision and actionable strategy. Apply critical thinking and innovation skills to identify transformational and disruption opportunities.

Product Management:
Develop a prioritized product / segment roadmap based on a solid fact-base in order to justify investments. Translate product performance and market trends into insights critical to influencing the portfolio/product strategy. Apply Agile/SAFe to develop the requirements needed to direct product enhancements. Use Data Analytics to identify and improve the customer experience.

Selling Ideas:
Influencing stakeholders across all level of the corporation to gain the support needed to accelerate execution of the portfolio/product strategy and business results.

Collaboration:
Demonstrated ability to build and maintain strong relationships with cross functional stakeholders including executive management.

Technical Alignment:
Partner across the IT organization to define / prioritize the enterprise wide capabilities needed to implement the Visibility Portfolio.

Adaptability/Flexibility:
Leading teams/self through changing priorities and responding to issues as they come up while executing the portfolio strategy.

Project Management:
Able to prioritize and manage multiple deliverables simultaneously in order to achieve business goals.

Skills/Knowledge Considered a Plus:
* Ability to assess new technologies and capabilities fit into a product strategy
* Identity & Advanced Customer Authentication (CIAM) experience
* Digital / Software Product Management
* Digital Analytics / SQL
* Supply Chain Management
* Industrial / Software Engineering Degree
* Conducting market and competitive research
* Agile, SAFE methodologies
* QDM or Lean Six Sigma
* Enterprise Consulting
* Mobile/Mobile Applications

Minimum Qualifications:
Bachelor's degree or equivalent experience in Marketing, Finance, Computer Science, Engineering or related business discipline. Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support. Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities. Technical acumen. Strong collaboration, communications and analytical skills. A directly related Master's Degree is equivalent to two (2) years experience. More advanced degrees may offset experience requirements.

Domicile / Relocation Information:
The domicile location is Collierville, TN, Plano, TX, or Orlando, FL
Relocation assistance may be available based on business need.

Application Criteria / Deadline:
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on June 28, 2021.

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee, unless undue hardship or a direct threat would result from the accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruitmentsupport@fedex.com.