Bartender - Hotel Indigo Naperville Riverwalk at IHG in Naperville, Illinois

Job Description:

About us

Prepare beverages and/or serve food for the customer in a prompt and courteous manner while maintaining a high level of quality and consistency.

 

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.

· Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.

· Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.

· Be original by building connections with our guests and being imaginative to create memorable experience.

Your day to day

FINANCIAL RETURNS

· Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills to maximize revenues.

· Obtain, count and secure bartender’s bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift.

PEOPLE

· Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

· Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if applicable.

· Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.

RESPONSIBLE BUSINESS

· Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

· Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.). Requisition all necessary supplies.

· Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.

· Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required.

· Perform other duties as assigned.

What we need from you

Basic reading, writing, and math skills. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments. Formal bartending training preferred. Must meet state legal age requirements. Must speak fluent English.

This job requires the ability to perform the following:

· Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc)

· Moving about the bar, lounge and kitchen

· Bending, stooping, kneeling, lifting

Other:

· Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

· Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc.

· Basic math skills are frequently used when handling cash and credit.

· May be required to work nights, weekends, and/or holidays.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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