IT Server Operations Team Lead - NALA at Emerson Electric Co in St. Louis, Missouri

Job Description:

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

If you are an IT Server Operations professional looking for an opportunity to grow, Emerson has an exciting opportunity for you!  Based in our St. Louis, MO location, you will be a regional Team Leader position within the Emerson Service Delivery & Operations Organization. The incumbent will have regional ownership of the operational capability of Server & Storage Services as defined by Enterprise IT. They will be responsible to deliver agreed level of services to internal customers, users, and manage associated applications, technology and infrastructure supporting delivery of these services in an ITIL inspired environment. Enterprise IT services span a variety of businesses, sites and user base count, going from SOHO sales offices to Business Unit headquarters, globally serving 62,000+ users on a 24/7 basis. 

AS AN IT SERVER OPERATIONS TEAM LEAD, YOU WILL: 

General

• The Regional Server Operations Team Leader will take in hours responsibility for the operational support of all On-Premise Server and Storage services within the region and provide out of hours support for the other Emerson locations.
• Supervise and coordinate direct reports related to the support of servers and storage in region
• Promote efficiency in all working practices
• Help optimize and standardize the infrastructure, by leveraging standards, agreements, technologies procedures and documentation
• Strive for customer satisfaction
• Lead, motivate and coach the regional support team along with the Performance Evaluation Process
• Ensure proper escalation of Server Services related IT Service Desk tickets
• Participate in formal Service Review initiatives in cooperation with all the applicable teams, follow up on resulting Action Plans.
• Follow and enforce Emerson policies and rules regarding relevant IT management, Asset Management, security, standards and procedures, liaise with other teams when required.
• Coach Local IT on Storage & Server Infrastructure Services when needed
• Handles administrative tasks for the team
• Participates in the recruitment process of new team members
• Participates in the salary review process for the tea

Operations

• Manage Storage & Server Related Events, Incidents, Requests, Access and Problems in an appropriate and effective manner
• Follow Major Incidents / Disaster Recovery procedure when required, including handling of communication on all levels
• Engage proactively with counterparts in Europe and Asia Pacific to ensure 24/5 active support and SLA’s application at all time
• Ensure systems are appropriately monitored and that support staff re-act quickly and efficiently to alerts and/or raised issues
• Operate secure and dependable Server Services (including but not limited to server backup, antivirus protection and patching)
• Test, Maintain, Update and Deploy Gold Server Images (templates) for physical & virtual environments, assist Local IT Teams during storage & server deployment phases
• Maintain a steady and secure Emerson Active Directory by cleaning idle objects, synchronizing with other Asset Management tools (LANDesk, Spider, Symantec Endpoint…)
• Using set of existing or future tools, provide required reports related to Server Services, Servers, Software, Security and others

Planning & Administration

• Contribute to the Annual IT Budget preparation by identifying and proposing training, travel and other budget-impacting needs for the in-region Server Operations team
• Participate to costing model definition, manage related Hardware & Software lifecycle and contracts in liaison with IT Asset Management Team

WHO YOU ARE:DELETE THE INSTRUCTIONS BEFORE POSTING: In paragraph form and using “you are . . .” language, describe the 3-4 most important KFLA competencies that the ideal candidate will demonstrate. Refer to theCreating KF Competency Statements in Job Postings guide, which has sentences created for each competency and level. 

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Bachelor's degree OR equivalent relevant work experience
• Minimum 3-5 years’ experience managing operational teams, preferably in a large enterprise environment
• ITIL or equivalent awareness or certification is an advantage
• Language knowledge: fluent in business English (speaking / writing); any other languages are considered an advantage
• Legal authorization to work in the United States

PREFERRED EDUCATION, EXPERIENCE & SKILLS:  

Specific skill areas should include:

• People management and development
• Customer service
• Process improvement
• Good background knowledge of
  
  
  • server and storage hardware architecture, including supporting tools and troubleshooting skills
  • storage topology and associated technologies
  • Microsoft Windows Server (2012+), Active Directory and other related technologies
  • VMware and other Hypervisors products
  
  
• Basic understanding of networking administration and associated technologies
• IP networking services expertise in Windows environment (DNS, LDAP, Radius, others)
• Patching methodologies
• An effective communicator
  
  
  • Excellent documentation & procedure writing skills
  • Diplomacy and listening skills
  • Ability to manage challenge of remote communications through multiple tools (Instant Messaging, email, phone, project management interface)
  
  
• Knowledge of current trends in the specific field
• Flexible attitude towards working hours
• Strong analytical capabilities, “big picture” approach and excellent problem-solving skills

 WHY EMERSON? Our Commitment to Our PeopleAcross the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership. Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!Flexible and competitive benefits plans offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave. Our Commitment to Diversity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity & Inclusion at Emerson. Work AuthorizationEmerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity EmployerEmerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.  

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