Quality and Compliance Coordinator at Forward Air in Baltimore, Maryland

Job Description:

Job Description

Position: Quality and Compliance Coordinator

Job Description:

The Compliance Coordinator position is part of the Quality and Compliance team responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.

Core Duties & Responsibilities:

• Maintain established company quality standards
• Ensure compliance with our clients' standard operations processes are being followed
• Review standard processes, procedures, and systems to ensure continuous improvement
• Observe, monitor, and analyze each location operations personnel by position; communicate any concerns to management to improve operations
• Conduct follow-up visits to each location to evaluate and measure results of training to ensure assigned processes and procedures are being followed consistently
• Monitor and learn methods to educate, enhance performance, and recognize performance in our operations
• Conduct daily audits of processes and procedures and report as necessary
• Monitor facility and equipment maintenance
• Monitor metrics/KPI's and distribute to field
• Identify opportunities to increase productivity, ensure safety, maintain compliance, and manage inventory to mitigate claims exposure
• Assist with new location roll outs and integrations
• Work effectively as a team member with other members of management and human resources
• Report daily to field location when not traveling
• Ability to travel over 50% of the time
• Other duties and tasks as assigned

• High school diploma or GED required, college degree in business or equivalent work experience preferred
• Ability to carry out assigned task to their completion and meet deadlines
• Prior logistics, inventory, and/or operations experience preferred, 3PL home delivery experience a plus
• Strong working knowledge of Microsoft office products; Excel, Word and PowerPoint
• Excellent verbal, written, communication skills required
• Must be a self-starter, and must be able to multi-task in a fast-paced work environment with minimal direct supervision
• Working knowledge of company policies, practices, and customer related matters as well home appliance knowledge is helpful
• Extensive travel to locations and start-ups required

• Ideal candidate will possess a "can do" attitude with a "will do" work ethic
• Must have the ability to work in a fast paced environment
• General computer skills - Microsoft Office, Outlook, AS400
• Strong verbal and written communication skills