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Captain- City Ferry- Philadelphia at HMS Ferries, Inc in Philadelphia, Pennsylvania

Posted in Transportation 30+ days ago.

Type: Full-Time

Job Description:

City Experiences is seeking a Captain for our City Ferry operation in Philadelphia, Pennsylvania.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Captain directs the vessel’s activities and operates the vessel safely and efficiently while supervising onboard employees. This position serves as the primary contact onboard the vessel with the USCG concerning compliance with laws and regulations. The Captain administers training and drills aboard the vessel, and this position ensures a high level of customer service is provided, all while directly supervising Deckhand(s) onboard the vessel.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

  • Remain true to and champion the RESPECT Service System and Code of Conduct.

  • Safety First – Safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the HMS Ferries Safety Culture.

  • Consider reliability and efficiency with regard to Company operations.

  • Monitor river, vessel, and passengers to ensure safety during ferry operation.

  • Conduct and supervise onboard training and routine drills.

  • Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e. fire extinguishers, life preservers, work vest).

  • Ensure safety equipment is available and in proper working order and that all personnel have proper Personal Protective Equipment (PPE).

  • Ensure all chemicals and other types of hazardous or caustic materials have Material Safety Data Sheets (MSDSs) and are properly handled, stored, and disposed of (as required).

  • Document and report safety related concerns or incidents.

  • Direct the ferry’s activities and ensure passengers’ safety and security while vessel is underway.

  • Operate vessel at economic engine speeds, per established policies.

  • Plan and coordinate safety inspections of the ferry to insure safe operation of equipment, crew safety and compliance with USCG laws and regulations.

  • Train and provide feedback for evaluation of the performance of marine crew.

  • Act as operation representative and provide information concerning ferry operations to the public, community groups, Coast Guard and other appropriate governmental agencies.

  • Ensure all inspections by the USCG meet the standard (no 835s) insofar as is practicable.

  • Ensure vessel(s) maintain a COI inspection ready condition at all times.

  • Ensure vessel(s) are kept in appropriate satisfactory condition and maintenance work is done unobtrusively while guests are onboard.

  • Maintain and enhance our benchmark status with all inspecting agencies.

  • Ensure compliance with all applicable local, state and federal safety and environmental regulations to include station bill assignments.

  • Provide required training as needed for working with and proper disposal of hazardous waste.

  • Review contents of Vessel Operations Guide and Pass down Log.

  • Maintain radio watch and monitor VHF channels 13 and 16.

  • Guarantee a physically safe and environmentally sound working environment, proper tools, training, facilities and materials for all crewmembers; conduct weekly emergency drills.

  • Ensure that the safety of our guests and crewmembers is maximized through careful and vigorous definition, administration and enforcement of safety policies and guidelines. Coordinate emergency response.

  • Develop strong relationships with appropriate crewmembers and represent the Company at meetings and other functions as requested.

  • Participate in meetings, training, drills and safety audits as required by USCG & company policy.

  • Ensure vessel is secure and alarm is set prior to departure from evening shift.

  • Assure quality workmanship and performance by crewmembers.

  • Comply with rules and regulations contained in the Crew Handbook and as directed by Supervisor including, but not limited to:

    •            Report to work on time and ready for duty

    •            Depart the vessel(s) only when properly relieved

    •            Ensure that the proper uniform is worn and grooming standards are met

    •            Present professional level of customer service and appearance to all – internal and external.

  • Understand the Employee Handbook and adhere to policies.

  • Ensure that all company policies are understood by, valued and followed by crewmembers.

  • Demonstrate Company goals and values and distribute to all crewmembers.

  • Ensure employees are properly uniformed, demonstrate appropriate attitudes, are technically competent in their area of responsibility, that all crewmembers are providing their best efforts, and that we have identified and are using their skills to the company’s best advantage.

  • Be a RESPECT Service System example for others.

  • Understand and comply with the Safety Management System (SMS).

  • Understand and comply with Standard Operating Procedures (SOPs).

  • Maintain Crew Qualification binder.

  • Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.

  • Ensure compliance with all applicable local, state, and federal safety and environmental regulations.

  • Ensure vessel is in an inspection-ready condition at all times.

  • Present professional level of customer service and appearance to all clients, both internal and external.

  • Develop strong relationships with appropriate crewmembers and represent the Company at meetings and other functions as requested.

  • Complete required administrative forms clearly and accurately to include Accident/Incident Reports.

  • Manage and verify all toll collections and reporting activities, including end-of-shift deposits.

  • Responsible for accuracy of passenger and vehicular numbers.

  • Ensure cash deposits and pickup are completed routinely.

  • Generate USCG 2692’s, incident reports and SitReps as required.

  • Responsible for accuracy of passenger and vehicular numbers

  • Ensure ferry logs are maintained in accordance with USCG regulations, including but not limited to the official log, radio log, safety inspections, licensing information and safety training records

  • Additional job duties as assigned.

Requirements & Qualifications:

  • HS Diploma

  • Valid USCG Licensed Master for motor vessels of 100 gross tons or more and ability to maintain

  • Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain

  • Valid First Aid/CPR Certification, and/or ability to obtain and maintain

  • Valid Driver’s License

  • Copy of DD214, if Veteran status

  • Excellent verbal and written communications skills; ability to communicate clearly and effectively both orally and in writing.

  • Ability to train, mentor, coach, and counsel

  • Exceptional customer service skills

  • Strong organizational and interpersonal skills

  • Ability to effectively interact with the public

  • Possess and demonstrate superior judgment and performance under

  • Set and achieve high standards of performance

  • Excellent verbal and written communications skills

  • Basic computer skills with Microsoft Office familiarity

  • Demonstrated ability to safely operate motor vessels

  • Experience with employee supervision & training

  • Must be at least 18 years of age

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



  • Valid USCG Licensed Master for motor vessels of 100 gross tons or more and ability to maintain

See job description

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