Job Description:

Description

Ste. Michelle Wine Estates is a premium wine company that is proud to call the greater Seattle area our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world. As a result, our wines are a force for gatherings and conversations to serve the well-being of our consumers, our communities and our land. This approach has resulted in our ability to offer our consumers outstanding and distinctive wines from some of the best regions in the world.

We are currently seeking highly qualified candidates for a Full-Time, Tasting Room Lead to join our tasting room team at the Bottega at Chateau Ste. Michelle in Woodinville, WA. Tasting room employees are the public relations ambassadors of the company. As such, tasting room personnel provide a warm welcome to all guests and provide a beyond-expectations experience. As a liaison between Ste. Michelle and the public, tasting room employees must demonstrate hospitality, a sense of integrity, efficiency, and a growing knowledge about our wines. Successful members of the tasting room team will consistently display a positive, unflappable, can-do attitude at all times while providing excellent and accommodating customer service to each and every guest that visits our winery.

The Bottega Lead is the on premise face of and ambassador for Col Solare. This position requires knowledge of and passion for the Col Solare Estate, wines, and the Antinori brand. The Lead will have a collaborative spirit, playing an integral part in building the Bottega business, creating events and experiences based on observed trends, in order to maintain relevance and increase profitability.

What you will do:

• Service Standards: Be friendly, courteous and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest. Be accommodating, upbeat and inspired to make every guest's experience special. Must be a self-starter that works efficiently with limited direction to identify needs of the business and implement solutions effectively.


• Consistently provide and model the ultimate guest experience for all Bottega visitors.


• Create healthy growth within the Collector's Society as well as retaining current members.


• Be involved in the training and development of the Guest Services team.


• Assist in developing and executing innovative strategies to increase sales and build brand awareness.


• Able to assimilate and constantly keep abreast of extensive amounts of knowledge in regards to the brand, Estate, and partnership.


• Able to effectively communicate items to the Bottega team and guests, when appropriate.


• Assist in the planning, coordination, and execution of Col Solare revenue and club events.


• Variety of data entry and reporting responsibilities, as well inventory accountability.


• Researching and resolving routine customer service inquiries or problems.


• Recognize that leadership, flexibility & service in this role is critical to its success.


• Assist with fulfillment of wine club and eCommerce orders as necessary, including; pulling, packing and processing wine orders for delivery, as well as curbside pickup.


• Assist with the set-up, execution/service, and break-down of special events as requested.


• Perform any other duties requested by the tasting room management team.

What you will bring:

Desired Qualities:

• Professional, proud, friendly, and welcoming


• Expert in hospitality and customer service


• Enthusiastic, joyful with excellent listening skills

Must be able to meet the following requirements:

• Scheduling Requirements:
  
  
  
  • Must be able to work various days of the week, including weekends and holidays.
  
  
  • This position is full time and will require a minimum of 32 hours and up to 40 hours per week.
  
  
  
  


• Physical Requirements:
  
  
  
  • Able to lift and carry up to 50 pounds and stand for extended periods of time.
  
  
  • Able and willing to work on-premise.
  
  
  
  

Qualifications:

• At least three years of customer service and/or sales experience required (retail/hospitality preferred)


• Supervisory/lead experience


• Foreign language proficiency a plus


• Excellent communication skills


• High level of experience with problem solving and customer resolution while remaining calm and professional


• Interest in and knowledge of wine and wine industry, including international wines


• Ability to work in a fast-paced, changing environment


• Goal orientated and able to work as part of a team


• Ability to speak comfortably and audibly in front of groups


• Superior knowledge of Point of Sales (POS) systems


• Basic computer skills required


• Must be flexible and available to work varied hours


• Must be at least 21 years of age


• MAST 12 Permit


• Food Handlers Card


• High School diploma or equivalent


• Some college preferred


• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Who you are:

• You are curious and continuously learn and grow your capabilities.


• You respect and value the power of conversation to bring people together, learn and solve problems.


• You value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.


• You are innovative and have the courage to pursue new ideas.


• You make an impact by being bold and taking action.

We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health insurance, participation in our 401k programs, and incentive compensation programs and relocation assistance packages for select roles.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.

Qualifications