Holiday Inn Express on Fort Lee, VA- Housekeeping Supervisor at IHG in Fort Lee, Virginia

Job Description:

About us

Do you see yourself as a Housekeeping Supervisor?   What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

We are IHG Army Hotels located on Fort Lee Army Base Virginia. We are the Largest Holiday Inn Express in the United States. We have 1000 rooms located at 2301 Mahone Ave and 138 rooms located at 9051 Mahone Ave. We cater to the Military, Military Families and Civilians as well.  

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Your day to day

JOB OVERVIEW:

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES:

Assist with scheduling and room assignments to ensure proper coverage. 

Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 

Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.  Provide adequate retraining as needed.

Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Control expenses and minimize waste within all areas of housekeeping.

Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

Promote teamwork and quality service through daily communication and coordination with other departments. 

May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

Report, turn in, and/or log all lost and found items according to established procedures.

May regularly assist with deep cleaning projects.

May assist with other duties as assigned.

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.  

What we need from you

Qualifications and Requirements:

You must be able to pass a Federal Background Check via the Military Installation to access the base. Must have valid drivers license.

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.  Must speak fluent English. 

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

Basic mathematical skills are used occasionally.

May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

What we offer

Exceptional pay at $14.42per hour 

Medical

Vision

Dental

401K

Vacation pay

Personal time (Full Time Only)

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