Clerical Agent at UPS in Forest Park, Georgia

Job Description:

UPS Cartage Services Inc., is currently seeking a Gateway Sr. Air Import Agent to impact the organization by assisting in the completion of daily activities for the International Air Gateway. He/She will track/trace customer information and provide problem resolution. The ideal Gateway Sr. Air Import Agent will have at least one year customer service experience in a fast-paced inbound/outbound air freight environment. 

Responsibilities and Duties

• Manages processes for international import shipments, including data entry and documentation handling for international shipments
• Acts as a liaison between UPS Freight Forwarding and external/internal customers, and manages customer expectations
• Works as HAZMAT (certified) acceptance auditor
• Liaises with air carriers, overseas offices, governmental agents, other internal workgroups, and management
• Reviews Masterbill Termination Report for recovery exceptions, and conducts HAZMAT audits (certified) as assigned
• Trains newly hired agents in the Import department  

Knowledge and Skills

• Strong customer service skills and problem solving acumen
• Extensive understanding of international import air freight routing or ability to acquire desired knowledge
• Proficient Microsoft Office skills
• Effective communication skills both oral and written
• Administrative skills
• Detail-oriented and organized
• Ability to work in a team environment or independently 
• Proficient Microsoft Office skills    
• Computer proficiency and software applications skills and knowledge
• Knowledge of certificate of origin, bill of lading, and customs documentation - Preferred             

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law Apply Now